Responsibilities• Install and maintain wide area network desktop systems and related peripheral equipment for all users at Good Samaritan Hospital and approx. 12 outlying clinics/office buildings located in Puyallup, South Hill, Sumner and Bonney Lake• Prioritize, troubleshoot and repair desktop and peripheral equipment issues, working with and escalating to platform-specific teams as appropriate• Maintain, troubleshoot and repair Allen Technology client server based "smart" television system and West-Com Nurse Call system, communicating and partnering with vendor representatives as necessary• Provide on-call service for all MultiCare facilities within East Pierce and South King Counties, expanding the service area to include a second hospital, third Emergency Department, and multiple clinicsAchievements• Received numerous "Star Awards" - commendations from end users for exemplifying MultiCare's values-based behaviors and providing high quality customer service• Received two "Eagle Awards" - selected by peers for outstanding job performance

Responsibilities• Installed desktop computers on initial wide area network throughout hospital and outlying clinics/office buildings, including backup and transfer of user data from multiple operating systems• Install, maintain, troubleshoot, repair and relocate desktop and peripheral equipment for employees in all departments and locationsAchievements• Named "2006 Samaritan of the Year" • Twice named "Samaritan of the Month" • Received multiple "Merci Memos" - commendations from end users for providing excellent customer service and/or going above and beyond job requirements