MAIN RESPONSIBILITIES: Client Loyalty and RetentionResolve client concerns, issues, analyze, optimize clients current account and secure contracts via inbound and outbound queues; assist clients with technical issues and resolve or refer to others.Promote telecom products and services to build relationships and loyalty to reduce churn; update and maintain client accounts.Participate in special campaigns designed to retain existing clients and regain previous clients; provide feedback to others. CommunicationLiaise between different department related to client questions, concerns, and other issues, etc.  RESULTS OR OUTCOMES:Client queries and needs are understood and effectively responded to in a timely manner.Retain and grow client and revenue base by providing balanced solutions.Ensure that campaign goals are fulfilled.

Hunting to identify new business opportunities within a National Sales Territory and target market segment of corportate multi-site companies and opportunities.Through direct calling, email and other contact efforts you will identify, qualify, and generate these new business opportunities by working directly with Key Decision MakersCompliment prospecting and selling efforts through field work such as building walks, lobby events, property management relationships, and customer face to face meetingsLeverage consultative and relationship building selling techniques you will identify current and future connectivity solutionsHelp Cogent customers and prospects by positioning our services for new businessAchieve monthly revenue goals by selling into the nation's largest commercial and retail buildings; office parks and professional campuses

Exhibit at company trade shows in North America. - Coordinate and assist company seminars and training.- Promote, generate sales and seek potential clients.- Responsible for authorizing price at final sale point.- Train and mentor a team of account executives. - Achieve monthly sales target. - Dial objective of 65 dials/day.- Communicate with other Medisca departments to obtain valuable client resources to assist and close a sale.- Create / manage client relationship through all phases of the sales cycle.- Daily customer interaction and responding to client specific requests in a timely manner. - Manage client account and order processing. - Strategize and manage database according to Medisca event locations and niche markets.

Viewed and executed basic SQL on client in-house database using Access ’97.Participated in trade shows and competitions to promote the company.Suggested solutions and approach for requirements change requests.-Working closely with the client to solve their issues and guide them.-Heavy Hitter Award (Sold 1 Million Dollars)-Involved in the Social Committee

- Performed quality control on car gauges. - Designed and replicated logos and gauges for cars. - Prepared silk printer screen and printing machines. Skills: Windows XP, Photoshop Illustrator