Mobility Escalation Team
CurrentMAIN RESPONSIBILITIES: Client Loyalty and RetentionResolve client concerns, issues, analyze, optimize clients current account and secure contracts via inbound and outbound queues; assist clients with technical issues and resolve or refer to others.Promote telecom products and services to build relationships and loyalty to reduce churn; update and maintain client accounts.Participate in special campaigns designed to retain existing clients and regain previous clients; provide feedback to others. CommunicationLiaise between different department related to client questions, concerns, and other issues, etc. RESULTS OR OUTCOMES:Client queries and needs are understood and effectively responded to in a timely manner.Retain and grow client and revenue base by providing balanced solutions.Ensure that campaign goals are fulfilled.