John Trites Email & Phone Number

Fort Collins, Co, Us

Have responsibilty for being the voice of the customer and act as the quality liaison between external customers and Woodward. Facilitate root cause analysis utilizing problem solving tools in meeting customer requirements. Support the reporting and monitoring of customer scorecards, customer visits and driving improvement.

As Quality Manager for Rocknel managed Quality team and Sorting Departments. Ensured products and services met customer expectations while serving major automotive markets.Assured continued compliance to ISO 9001:2008 requirements.

Lead contact for customer communication of root cause / corrective actions. Worked with both customers and internal team members in providing documented results during corrective action investigations.Year over year reduction of customer complaints. Part of the team that successfully maintained ISO/TS 16949 registration. Numerous accolades from customers in regards to communication and cooperation during corrective action investigations.

Shelton, Ct, Us

As Customer Quality Engineer for Gexpro Services worked directly with a major aerospace company in the Rockford, Illinois area. Provided onsite interface to the customer's Supplier Quality organization.Reduced customer's 12-month rolling PPM by 50%. Facilitator for intranet web portal. Due to success with this account was awarded Customer Quality responsibilities to include plants in Loveland Colorado, Fort Collins Colorado, and Skokie Illinois.

Auburn Hills, Michigan, Us

Responsible for the Quality of correct and timely sequencing of products to the Chrysler Belvidere Assembly Plant. Communicated daily with Chrysler Supplier Quality and Resident Engineering.Trained approximately 300 employees (new employee orientation) in the fundamentals of the TDS Quality System. Coordinated with 3rd party sorting/rework company to assure material was being effectively routed and activities were performed in a timely basis.

Responsibilities included development of Quality system to ISO 9002 standard, assisted/guided ISO Registrars with onsite continuous assessment audits, conducted audits with customer base and oversaw the SPC program within the plant.Maintained/enhanced the Quality System to ISO 9002 requirements. Facilitated 150 employees in the deployment of SPC techniques. Managed Quality Technicians in daily process auditing.