• Monitor and prioritize workflow of pharmacy technicians including billing activities. • Trained and mentored technicians on pharmacy processes and compliance with HIPAA guidelines.• Prepare dosage medications for dispensing into bottles and unit dose packaging. • Order, receive and adjust inventories.

• Communicate with healthcare providers, insurance companies, and patients in person, by email, via fax and telephone.• Assist in properly filling and dispensing an average of 500 to 800 prescriptions per day.• Receive and store incoming inventory, verify quantities against invoices and check for outdated medications.• Performed additional tasks, such as filing, answering phones, and operating cash register, maintaining prescription records.• APhA Certified to administer vaccinations.

Choice Strategies is the nation’s pre-eminent administrator in the tax-advantaged, consumer-driven health care space. From our headquarters in Vermont, we administer HRA, HSA, FSA, DCAP, Transit and Parking plans through a debit card or direct-pay to provider or member platform.

Premier manufacturer of innovative bar soaps and liquids for the private label industry with 110+ million bars produced annually. Supervised up to 40 direct reports in the finished product wrapping area. Provided additional supervision in the pressing area as needed with up to another 20 employees. Interviewed and trained new hires. Worked alongside personnel on the line to ensure fulfillment of high volume orders.Supervised up to 40 direct reports in the finished product wrapping area. Provided additional supervision in the pressing area as needed with up to another 20 employees. Interviewed and trained new hires. Worked alongside personnel on the line to ensure fulfillment of high volume orders.• Ensured run rates were being attained while adhering to quality standards. • Ensured that temporary employees with full time potential were viable workers.• Improved production processes to consolidate three steps down to one on two product lines which saved significant time.• Set-up lines for production run ensuring that all components and documentation were correct and that specification sheets were being followed.

Service provider to retailers of wireless and pre-paid phone services and handsets to include Virgin Mobile, Boost Mobile, Payless and Common Cents. National accounts included Best Buy, Target, Radio Shack, Walmart and Kmart. Analyzed sale trends and developed strategies to increase sales. Trained store owners and associates on phone features, sales techniques and activation system to ensure excellent customer experience. Assisted sales associates with sales events. Ensured compliance with Sprint Prepaid Group contract.• Brought 5 new Select Retails and 2 new Authorized Retails on board• Trained a new sales agent who subsequently activated 58 phones in one afternoon during a special offer event.• Developed new sales channels to grow business and improve performance of poorly performing stores.

Third party administrator of health care benefits. Ensured charges made on customers’ medical charge cards were in compliance with IRS standards as well as employer and insurance company’s eligibility requirements. Processed all authorization forms and users’ identities and passwords. • Developed process enabling insurance companies to send a data feed for Choice Care Card members which eliminated significant time spent logging into secure customers’ accounts with passwords that frequently changed without notice. • Adjudicated charges on members’ accounts to ensure compliance with IRS regulations and plan eligibility guidelines.

Coached and supervised up to 12 staff to maximize sales through performance management. Developed employees to ensure excellent customer experience. Performed inventory management, loss prevention, and store merchandising. Responsible for payroll and daily deposit processing. Conducted recruiting, interviewing and hiring for two additional stores.• Developed and led a strategic sales plan which increased store’s sales from $700,000 to $1.7M.• Promoted to manage an under performing store in Rutland and turned around its sales performance. • Received numerous awards in recognition of stores’ performances including sales volumes and overall profitability: o President's Council member: Ranked within top 100 sales managers out of 7,000. o District Manager of the Year Award 1998: Top store manager out of 27 in the district. o Multiple Manager of the Month Awards. o Six awards for sales gains of 50% or greater (year-over-year). o Recognized by Verizon for selling extraordinarily high volume of phones. o Top 10 in New England for computer sales. o Won two nationwide sales competitions based on store volume

Wafer fabrication and module assembly facility.Conducted research and development in the Advanced Mask Facility using x-ray lithography. Rewrote process documentation for the manufacturing line for process operators. Tested and performed failure analysis of final modules. Collected, analyzed and presented data from runs.• Assisted in the development of a mask reclaim process which provided material cost savings.• Received multiple cost savings awards. • Provided emergency response coverage within the plant for medical, fire and hazardous materials situations.