Manage 35 accounts for owners utilizing ESPM absentee property management program. Homes range from 1000sq ft. to 10,000sq ft. Homes range in price from $500,000 - $10,000,000.• Oversee owner requirements and create owner schedule dates• Coordinate with contractors to ensure maintenance and care of property. Oversee any remodeling contracts or new construction per owner’s request. Daily interaction with contractor’s to ensure timely completion. Daily and weekly inspections to ensure safety procedures are in place. Daily and weekly inspections to ensure contractors were following town and ARB regulations. Renovations range from $5,000 - $2,000,000. Renovations include: Storage units, painting interior and exterior of house, additions to pool decks, adding new pools, adding new patios, kitchen and bath remodel, window replacement, etc. New construction range $1,000,000 - $5,000,000. • Communicate with owners any maintenance schedules, cleaning schedule, billing issues, landscaping provisions, Architectural Review Board requirements. Acquiring proper permitting from the Town of Kiawah and ARB to put projects in motion. Notifying Town of Kiawah and ARB of completion of project for proper inspections. Walking with inspectors to view project and get approval of completed projects.• Financial and bookkeeping responsibilities include managing owner billing statements, managing invoices, contractor inquiries, and quotes.

• Review engineering specs for material purchasing purposes.• Compare pricing and vendor lead time for material delivery.• Process purchase orders and follow up on tracking of materials.• Constant email and phone communication between engineers and vendors to ensure proper delivery and care of material.• Continual update of an open PO report within excel for proper closing of jobs.

Managed 74 accounts for owners renting through Kiawah Island Golf Resort• Created reservations for owners and their guests• Produced and delivered billing invoices and owner statements• Answered to owner and rental guest demands• Accommodate preventative maintenance by procuring contractor support• Established a persistent line of communication with housekeeping and maintenance staff to ensure the integrity of each property complied with Kiawah Island standards

Operated five to seven molding machines• Performed hourly quality inspections on fabricated products• Reported and defects, flashing, or quality issues to the manager• Adhered to Marquardt’s high standards of practice and cleanliness

Oversaw daily operations of store including creating and entering employee schedules in MS Excel, managing product inventory, and executing a comparative analysis of weekly inventory• Purchased thousands of dollars’ worth of inventory on a weekly basis• Compiled weekly profit and loss statements for delivery to corporate• Monetary duties included counting down employee registers upon end-of-shift and delivery of funds to the appropriate financial institution• Responsible for customer satisfaction and management of 15 employees

Directed housekeeping department comprised of 46 employees• Administered an improvement effort that raised the internal audit score to 93%• Inspected all rooms prior to guest reservations to ensure proper cleaning procedures had taken place•Developed monthly housekeeping budget and all future budgets based on budget analysis• Reported room reservations and cancelations to hotel staff for employee reference• Assured customer satisfaction for incoming guests and all in-house guests• Created and distributed employee schedules

Conducted audits of 525 units to ensure rental payments were being processed • Confirmed guest billing statements to ensure accurate billing• Calculate end-of-day activities and turned over the system on a daily basis• Utilized Visual 1, HOTSOS, and Open Activity to provide optimized service for all guests

Assisted all guests upon arrival and departure with directions, luggage, and transportation • Oversaw financial transactions for all guests with travel plans away from the island• Dispatched incoming calls to the appropriate driver for guests with transportation needs to and from any Kiawah Island outlet

Provided guests with immediate support for any maintenance issues they encountered with their villa• Maintenance duties included plumbing, internet and phone repair, replacing lights, cleaning carpets, assisting during electrical problems, and any other issues that arose