John Tyner Email & Phone Number

Newport News, VA

 Reconciled and balanced customer and vendor payments with invoices. Applied payments on account (POA) to customer’s account. Added entries into the general ledger for over-payments, discounts, credits (credit memos) and debits (debit memos). Logged into bank websites to retrieve scanned images of checks and documentation.

Hampton, VA

 Used a general ledger to balance completed order revenue and posted revenue for several products. Used multiple Excel spreadsheets employing complex formulas, pivot tables and charts. Forecasted sales for current and upcoming months. Initiated a throughput report for management. Tallied overall individual sales revenue including product breakdown..

Toano, VA

 Researched customer’s flooring concerns including contacting store and regional managers whenever necessary. Contact customers via telephone, email and written correspondence to research and provide results of their claim. Wrote settlement agreements for customers that qualified for a warranty payment. Proposed additional services to management that.

Chesapeake, VA

 Assisted manager with team meetings and customer call-backs. Handled calls in the call center assisting customers with sales, billing, payment research, and order tracking. Assist customers with returns, explaining products and sending correspondence. Received recognition for outstanding customer service from customers and management. Proposed.

Gloucester Point

 Maintained all accounting, A/R, A/P, and general ledger entries for all store activities using Excel spreadsheets. Reconciliation of bank accounts. Ordered supplies and inventory for the store and tracked shipments of orders. Assisted customers with retail sales of novelty gifts, sports memorabilia, jewelry, cosmetics, and other unique gifts.

Chesapeake

 Handled incoming calls in the call center setting up customers’ cable, high speed Internet and telephone services. Upgraded and up-sold existing customers and new customers to complete the Cox Bundle package. Assist customers with sales, troubleshooting, and billing questions and concerns as needed. Recognized as top 3 salespersons for the entire year.