Owner and MD of this organisation specialising in the following - predominantly in Local Government:-• Change Management • Interim Management • Operations Management • Business re-engineering • Local Government consultancy • Programme / project management Latest assignment – Wirral Council – March 2017 to January 2018 – • Redesign of the Service Delivery Model to provide a future proofed, flexible and resilient model for the Customer services division… Show more Owner and MD of this organisation specialising in the following - predominantly in Local Government:-• Change Management • Interim Management • Operations Management • Business re-engineering • Local Government consultancy • Programme / project management Latest assignment – Wirral Council – March 2017 to January 2018 – • Redesign of the Service Delivery Model to provide a future proofed, flexible and resilient model for the Customer services division • Implementation of a Performance Management Framework across all Customer Services • Detailed review of the collection and debt-related services including Council Tax, Business Rates, Social Care, Sundry Debt and HB overpayments. • Review of the existing Local Local Council Tax Support Scheme with recommendations for the introduction of a new scheme. Feedback from Wirral Head of Customer Services –“John joined Wirral to take on a challenging programme to future proof the various services within Customer Services - primarily concentrating on Revenues, Benefits and Debt. The timeframe was challenging and the scope quickly grew across the entire service to include a full review of the service delivery model and the creation of an ISO standard Performance Management Framework. John’s ability to immediately gain the confidence of the Senior Managers at Director level down to the operational staff and engage and build relationships, enabled him to quickly identify the key areas of change and design an inclusive programme of work to support the service in delivering successful outcomes. John is empowering and inspirational and has brought together mixed talents and levels of confidence to achieve the best. He has been the prime mover in making this programme work and when delivering his executive summary, the Director for Delivery Services said “This is a celebration of the success of the Programme” We could not have made these monumental improvements and embed plans to continue this without John” Show less

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BT assignment come to succesful conclusion - "John took on the role of Service Director Revenues and Benefits in November 2013. At that time the role involved the management of both the Lancashire County Council County Benefits Service and also the West Lancashire District Council Revenues and Benefits service. Since then John has introduced operational changes that have resulted in improvement in all aspects of performance and service delivery – in particular revenue collection… Show more BT assignment come to succesful conclusion - "John took on the role of Service Director Revenues and Benefits in November 2013. At that time the role involved the management of both the Lancashire County Council County Benefits Service and also the West Lancashire District Council Revenues and Benefits service. Since then John has introduced operational changes that have resulted in improvement in all aspects of performance and service delivery – in particular revenue collection and accuracy of data processing. At the same time he has built strong key stakeholder relationships at both senior officer and Member level and also significantly improved relationships with the teams by introducing a culture of communication and inclusion.In addition he has overseen key projects including a complete technology platform migration, ISO9001 accreditation and also 2 County-wide initiatives working in collaboration with other Lancashire Districts. John has also been a key member of the BTLancashire Services Senior Management Team, in particular contributing to the management of the P&L by effective management of the service budgets." Show less

Within a Local Government environment to:• Lead activities in the sales, design, build and handover to operation of a best practice Revenues and Benefits service• Responsibility for development of strategies, service improvement plans, service delivery plans and managing the build and development of the people, organisation, processes and technologies to deliver the plan.

• Primary point of contact with the Client key stakeholder – ownership of internal and external engagement, governance and communication • Lead role in the transition activity to move the Client to a new technical platform and infrastructure • Responsibility for the establishment of a stable post implementation operation • Supporting activities aimed at future account growth

Reponsibility for:- Delivery of services including Local Taxation, Housing Benefits, Creditors and Debtors, Welfare Rights, Financial Assessments, Income Management and the local care and urgent needs scheme- Delivering services to contractual performance levels - Change management and implementation across the organisation - Key stakeholder relationship management at a senior officer and Member level - P&L and budget management and ownership

Predominantly in the Public Sector - - Solution Architect - Bid Manager - Programme Manager - Operations Manager