Please complete the CAPTCHA to continue
A concise factual answer block for searchers comparing this professional profile.
John Urso is listed as Customer Service Specialist | Resolving Customer Issues based in Linthicum Heights, Maryland, United States. AeroLeads shows a matched LinkedIn profile for John Urso.
John Urso previously worked as Customer Service Specialist at Ikea and Customer Resolution Specialist at Ikea. John Urso holds High School Diploma, General Studies, 3.5 from Langley High School.
Our team at Ingka IKEA thrived on delivering exceptional customer satisfaction. My role involved managing complex issues and driving resolutions aligned with company policies. With a foundation in general studies and recently acquired leadership certifications, I've honed skills in negotiation, policy implementation, and team training that significantly contributed to our service quality.Committed to creating positive interactions, I've empowered colleagues through onboard training, ensuring our collective ability to deliver empathetic and professional support. Leveraging customer listening and positive communication certifications, I've established a track record for transforming challenging situations into brand loyalty and customer trust opportunities.
A career timeline built from the work history available for this profile.
Nottingham, Maryland, United States
• Resolved customer issues by offering acceptable options, ensuring resolutions aligned with IKEA procedures and costs.• Collaborated with stores and vendors to satisfy customer needs, providing an empathetic environment for customer concerns.• Negotiated credits/discounts based on policy, coordinated customer returns, and supported Customer Resolution reporting.
Nottingham, Md
• Addressed customer needs and concerns through effective communication.• Identified root causes of complaints and implemented solutions.• Trained new customer service representatives to uphold service standards.• Developed customer service policies to enhance efficiency and effectiveness.
Baltimore, Maryland, United States
• Orchestrated staff training to enhance customer interactions and elevate service quality at Au Bon Pain in Baltimore, Maryland.• Streamlined inventory management to optimize operations and balanced labor costs with service demands through strategic staff scheduling.
Severna Park, Maryland, United States
• Led a team of 20+ to enhance customer satisfaction and strengthen client/vendor relationships for improved service quality.• Boosted profit margins through inventory and cost control, streamlining operations by leading cross-functional teams.• Elevated brand presence through local business partnerships, driving growth and visibility for Atlanta Bread Company.
Carmel, Indiana, United States
• Orchestrated inventory management, optimizing stock levels and reducing waste• Implemented customer-centric strategies to foster increased repeat business• Facilitated comprehensive training sessions to enhance new hires' product knowledge and understanding of company policies
Quick answers generated from the profile data available on this page.
John Urso is listed as Customer Service Specialist | Resolving Customer Issues.
John Urso is based in Linthicum Heights, Maryland, United States.
John Urso has worked for Ikea, Au Bon Pain, Atlanta Bread Company, and E-Khoury Enterprise, Inc.
You can use AeroLeads to view verified contact signals for John Urso, including work email, phone, and LinkedIn data when available.
John Urso holds High School Diploma, General Studies, 3.5 from Langley High School.
Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.
Start free trial Search contactsCheck these profiles if this is not the John Urso you were looking for.
