John V. Email & Phone Number

In charge of a 7 - 8 members team from different nationalities, from Europeans to Latin Americans, Asians and Africans. My main task is to guarantee the flowing of our activities always improving the service quality of our department, how do I do this? My leadership can be resumed in 4 pillars developed by myself. - Watching.- Training.- Evaluating.- Inspiring.

Provincia Di La Spezia, Ligurien, Italien

- Provides accurate and timely information to Guests, including issues related to luggage, items, lost & found, managing complaints and solving problems in different languages (English, Italian, German, French and Spanish).- Provides public announcements, acts as phone operator for all internal and satellite calls from shore to ship- Assists with embarkation and disembarkation procedures (collection, photocopying, distribution of personal ID, Passports- and Landing Cards, Boarding Forms, Overbooking, Luggage, transfers, Port Agents, cash deposit, settlement of guest's payments) in order to facilitate the operation- Verifies that Boarding Forms (and the Comment Forms) are filled in correctly by Guests and provides reports about e-comment forms in order to assure Customer Satisfaction- Uses software necessary to support all work activities, including MS Office and SAPI Reservation System in order to speed and manage them in an effective way- Follows the instructions received as per protocol applied on Covid-19 spread prevention rules;- Supports an effective health and safety culture proactively informing Guest on any infringement or missing application of procedures and reporting to the Head of Department the critical situation;

Rio De Janeiro, Rio De Janeiro, Brazil

- Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.- Process all payment types such as room charges, cash, checks, debit, or credit.- Process all check-outs including resolving any late and disputed charges.- Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeepingto track readiness of rooms for check-in.- Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests withdirections and information regarding property and local areas of interest.- Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.- Complete designated cashier and closing reports in the computer system.- Cash guests' personal checks and traveler's checks.- Count bank at the beginning and end of shift.- Balance and drop receipts according to Accounting specifications.

Rio De Janeiro, Rio De Janeiro, Brasil