- Create a centralized dashboard to track OKRs across 10+ high profile projects to evaluate the gap-to-goal of the projects and efficiently communicate their statuses to leadership in quarterly business reviews (QBR)- Support the financial operations of the organization by effectively managing concurrent projects, ensuring they are within budget and on schedule- Automate form responses to significantly reduce the manual workload by 34% for project coordinators to organize large-scale purchase orders up to $26 billion dollars to support Google data center operations- Manage a central department web repository for all teams documentation, collaborating with different key stakeholders from each team to refresh content on a monthly cadence- Proficiently cultivate key stakeholder engagement between data analysts, business strategists, and external clients, ensuring seamless cross-functional collaboration and alignment towards the organization’s goals- Create and manage a monthly company-wide newsletter facilitating data center knowledge on energy and location strategy to improve decision making processes for 200+ users- Analyze monthly budget number reports in Google Sheets using vlookup and pivot tables to cleanse data and provide leadership with a review of the dollar amounts spent per team across the department with 99% accuracy

- Led a team of 60+ product support analysts across four countries for Meta’s Global Product Services team- Acted as the primary trainer and cross-functional point of contact for the Instagram for Business and Facebook Ads Manager escalation process to assist in meeting client service-level agreements (SLA)- Collaborated with product specialists to create runbook guides to help analysts troubleshoot customer issues when using Meta ads products, reducing turnaround times by 68% on a monthly average (74 hours to 22 hours)- Resolved outdated documentation and create over 200 sales-facing knowledge base articles to resolve user product confusions at the Tier 1 level, reducing monthly escalation rates by 35%- Used quantitative/qualitative analysis to efficiently reallocate headcount resources to higher priority programs, freeing up 20% of analyst time

- Achieved 100% accuracy (average 87%) when answering high priority product inquiries pertaining to advertising product analysis and revenue maximizing features via customer tickets escalated by the sales team- Demonstrated a track record for identifying and escalating potential impacts of product bugs, unblocking $1+ million in advertising spend by resolving customer issues when using Meta ad products- Developed and implemented new internal documentation gathered over aggregate trends from 2000+ cases of user feedback, which reduced bug resolution times by 30%

- Answered tickets in regards to Facebook ad products, clearing up product confusions and discerning potential ad bugs- Managed widespread bugs and provided impact analysis to the sales teams and product team to identify major pain points for users and improve the ads product platform

- Coordinated marketing events with different companies by engaging in health and wellness fairs- Maintained optometric resident and fellow scheduling, handling daily correspondence and the institute agenda- Developed and produced monthly reports for marketing metrics by analyzing statistics of student visits

- In charge of setting up retirement planning seminars and following up with prospective clients (200-250 calls daily)- Acquired over 1000 new prospects for the Associate Vice President over a 10-month period- Improved prospect retention rate by analyzing cold call metrics and developing unique approaches to communicate to prospects