• Support and manage computer aided dispatch system• Deployed, maintain and provide technical support of EMS(Marvlis) and Fire (Adashi) mobile data computer systems• Manage Inmotion Vehicle Gateways• Maintain and support EPCR system that process 140,000 runs per year• Integration of data between CAD, MDC, EPCR and Billing software• Plan, implement and maintain Avaya PBX, voice mail, call recording, contact center management systems, 911 phone equipment, radio equipment, mapping system, paging system and recording system• Promote company capabilities with local agencies and hospitals• Lead and coach staff with clear direction and compassion• Provide onsite and remote support solutions to daily frustrations

• Provided exceptional Advanced Life Support to injured and ill patients with basic and advanced support techniques• Recognized a medical emergency with differential diagnosis.• Performed physical examinations• Anticipated life-threatening emergencies and instituted appropriate emergency care essential for the preservation of life• Balanced medical and emotional needs of victims, families and bystanders• Provided direction and managed first responders at the scene of an emergency