John Vecchio Email and Phone Number

• Negotiates contracts with customers regarding price, delivery schedule and terms and conditions, ensuring that terms are acceptable to management. Negotiates changes or modifications to contract when requested by customer.• Interprets and responds to customer and Field Representative questions or requests for information. Designs proposals and quotes and reports status. Resolves customer issues appropriately and refers issues to management when necessary.• Maintains relationship with… Show more • Negotiates contracts with customers regarding price, delivery schedule and terms and conditions, ensuring that terms are acceptable to management. Negotiates changes or modifications to contract when requested by customer.• Interprets and responds to customer and Field Representative questions or requests for information. Designs proposals and quotes and reports status. Resolves customer issues appropriately and refers issues to management when necessary.• Maintains relationship with over 300 accounts, communicates status updates, and provides reports to customers and department. Handles customer inquiries and complaints. Solves problems that arise in the performance of the contract.• Researches historical data, cost substantiation and market analysis to determine price. Prepares documents for quotes, orders, changes, letters, spreadsheets, presentations and reports.• Coordinates customer and field sales efforts with Engineering, Manufacturing, Quality and Contract Review departments.• Makes recommendations for improvements to work processes and procedures. Contributes to 5S programs in work area.• Provides a high level of service to all internal and external customers. Contributes to positive teamwork environment. Show less

Lead and improved service supply chain functions for 32 international dealers and 6 international Hologic offices in Belgium, Hong Kong, China, Japan, Australia, and Brazil, while maintaining involvement and overseeing day-to-day operations.• Point person for international customer service for our breast and skeletal health product lines.• Subject matter expert of import/export for breast and skeletal health service parts. Introduced new import data records sheet to streamline… Show more Lead and improved service supply chain functions for 32 international dealers and 6 international Hologic offices in Belgium, Hong Kong, China, Japan, Australia, and Brazil, while maintaining involvement and overseeing day-to-day operations.• Point person for international customer service for our breast and skeletal health product lines.• Subject matter expert of import/export for breast and skeletal health service parts. Introduced new import data records sheet to streamline communications with brokers for expedited customs release.• Optimized bonded warehouse process in Brazil that was convoluted and lacked visibility. Partnered with local Hologic teams to manage each replenishment order closely to ensure integrity and accuracy.• Managed service dongle program for international Hologic trained field engineers. Communicated with training teams to provide dongles to newly trained engineers and ensured proper licensing was provided.• Improved communication channels with international Hologic leadership to deliver applicable field service updates for transparency and increased information for our customers. Show less

Delivered high levels of customer satisfaction through expert resolution of conflicts, issues, and concerns.• Achieved resolutions for volatile customer situations in a calm and courteous manner via proper research and documentation.• Influential of the integration with new export documentation software at Hologic. Contributed in pre-launch testing to ensure the new software program met team needs and standards.• Lead training sessions for new members of team, while covering best… Show more Delivered high levels of customer satisfaction through expert resolution of conflicts, issues, and concerns.• Achieved resolutions for volatile customer situations in a calm and courteous manner via proper research and documentation.• Influential of the integration with new export documentation software at Hologic. Contributed in pre-launch testing to ensure the new software program met team needs and standards.• Lead training sessions for new members of team, while covering best practices and role expectations. Show less

Addressed international inquiries, complaints, service requests, and order processing for our breast and skeletal health service parts. • Address customer service inquiries and orders in a timely and accurate manner.• Responsible for order entry and preparation of commercial invoices for international shipments.• Verified that information and requests in the high traffic team email inbox were complete and up-to-date.

• Assisted with projects both locally and globally.• Performed data entry and analysis.• Outlined and analyze process flows for the business services unit.• Updated and organized Business and LAS SharePoint sites.• Created an internal publication that was presented throughout the Cambridge Novartis Institute of Biomedical Research community: NIBR Cambridge LAS Annual Budget Projections: Forecasting the Needs of the In Vivo Research Community.