History of orchestrating successful guest visits and satisfaction, contributing to the growth and profitability of the company.Cultivating dynamic company and store policies and procedures.Focused on communication, accountability and sense of urgency around guest service and company initiatives. Hired as an Assistant Manager, promoted through a succession of increasingly responsible management positions based on strong financial, operating, and team leadership performance. Recently managed over 150 employees throughout 13 store locations.• Refinement of Company Operations Manual• Development of Standard Operating Procedures• Revision of store labor model with annual labor cost reduction 
• New Shrinkage/Waste procedures with annual cost reduction• Development of Safety Committee, Director• Assisted in the development and implementation of the fresh food program• Development of Store Audits and Action Plans, focused on guest service, cleanliness, inventory control, cash control and store safety• Refined new hire interviews, criteria testing, panel interviews, orientation and on-boarding with improved focus on guest experience and product knowledge SKILLS Guest SatisfactionProject ManagementFinancial Planning and Profit AnalysisPOS and BI Software (Microsoft AX & BI, Targit Analytics)Inventory Shrink/Waste ControlSales CoachingLabor AnalysisMultisite Retail OperationsMerchandising StandardsVendor Relations and Negotiation Employee Training and DevelopmentHIGHLIGHTSFinancial responsibility for over $18 million in annual salesHired and trained more than 25 store managersResponsible for opening of 4 new stores