John Vidal Email & Phone Number

New York, Ny, Us

New York City Metropolitan Area

New York, New York

The Solutions Analyst, Enterprise Services & Solutions is responsible for providing technical advice, counsel and expertise to our sales organization by assisting in securing software sales and professional services revenue. The Analyst creates and maintains a technical account management relationship with both prospective and present Canon Solutions America customers through a broad range of activities including; sales calls, technical presentations, workflow analysis, design/documentation of solutions, implementation delivery, software integration and revenue producing consulting services.Responsibilities: ○ Assist our sales staff with the evaluation of prospective customers, building of account strategy, and recommending information workflow improvements that can be presented in sales calls or demos○ Provide on-going project management support on solution sales from project design through to implementation○ Assist in the installation and integration of Canon’s Enterprise solutions portfolio○ Generate professional services revenue stream independent of equipment and software sales○ Create collaborative strategies with sales management to increase the solution sales skills and acumen of our sales staff○ Follow-up with customers and internal resources to ensure 100% customer satisfaction○ Maintain knowledge of new industry, competitive and organizational developments as applicable to local markets and position responsibilities○ Manage expenses, support escalations and report on weekly activities

Greater New York City Area

NY/NJ Regional Manager for Solutions Consulting & Support Division, consisting of 5 branches, 19 team members in Pre Sales, Post Sales, and Training. ○ Territory responsible for over 8MM in solutions and professional services revenue. ○ Developed process and strategies for growth of territory and development of team members. Reported on solutions and professional services activities on monthly, quarterly, and annual basis.

New York, Ny

New York City Area Manager for Solutions Consulting & Support Division, consisting of 10 team members in Pre Sales, Post Sales, and Training. ○ Territory responsible for over 6MM in solutions and professional services revenue.○ Developed staff and branch growth with focus on solutions and professional services activity.○ Developed reports on monthly, quarterly, and annual basis for branch activity.

New York, Ny

Responsibilities: ○ Interface with Sales representatives as a technical advisor during the sales cycle of software workflow solutions through professional services.○ Interface with users, sponsors and all other stakeholders in order to determine their evolving needs through professional services.○ Conduct on site visits to customers. Meet with IT, and acts as Technical Advisor. Assist with RFP responses.○ Assist with the preparation of sales proposals. Insure configurations are complete and accurate.○ Responsible for maintaining functionality of the showroom.○ Generate the highest level of system requirements, based on the user's needs and other constraints such as cost and schedule. Ensure requirements are consistent, complete, correct and operationally defined.○ Develop workflow and assessment for the professional services engagement.○ Develop a Proof of Concept (POC) to be delivered to the end customer for their review and approval.○ Develop a Statement of Work (SOW) that will outline the customer requirements responsibilities, and Canon Solutions America deliverables.○ Generate products such as sketches, models, network maps, an early user guide, and prototypes to keep the user and the engineers constantly up to date and in agreement on the system to be provided as it is evolving.○ Generate a set of acceptance test requirements, together with the designers, test engineers, and the user, which will determine that all of the high level requirements have been met.○ Train customers on all products, through the use of Professional services, not covered by Product Training.

Nationwide

Logistics & Planning for Corporate Events, including Information Technology, Audio/Video, Labor, & Inventory.○ Managed technical logistics, development & training of over 20 highly skilled audio/visual team members and contractors for Ovation, Inc. with a focus on Corporate Events.

International Travel

Information Technology, Production support, Content Management/Delivery for Worldwide CEO of Saatchi & Saatchi○ Worked with Global CEO, Kevin Roberts, to assist with technical delivery of presentations regarding lovemarks.com and Peak Performance Workshops with clients such as P&G, Freemantle Media, Toyota/Lexus, and General Mills.○ Provided IT support for 22 Board of Directors Members with a focus on remote support for mobile access, email, hardware and software○ Managed relationships between CEO's office and Global CEO network within Saatchi & Saatchi Worldwide with regards to lovemarks.com brand and Peak Performance Workshops, providing content and video○ Managed video library of advertising content for lovemarks.com presentations globally in conjunction with Sweeney Vesty Ltd.○ Travelled globally with CEO to manage all technical support aspects of presentations, video content, audio/visual support, & IT support

New York, Ny

Sr, Systems Engineer for IT Dept. providing on site and remote support for Board of Directors at Saatchi & Saatchi Worldwide.○ Provided technical phone support for executives travelling with access to VPN, Lotus Notes, Blackberry, Microsoft Office, as well as hardware support.○ Supported over 100 users with network access, Active Directory, email, and desktop/laptop support.○ Provided presentation support to executives with client presentations, video conferencing, and mobile phone support.○ Managed inventory of hardware, software, and mobile devices○ Worked with online ticketing system to manage support tickets and reporting

New York, Ny

○ Technical support for Business Services Division, providing expertise on Canon multifunction products, printing, color matching, and software integration with products such as Microsoft Office, Lotus Notes, and Outlook.○ Responsible for deployment of multiple MFDs at client locations with regards to network connectivity, print driver deployment, and on site training for IT staff and end users.○ Provided training for clients such as HBO, Saatchi & Saatchi, and TD Bank

New York, Ny

Desktop & Network support Analyst for over 100 users in the New York office○ Provided on site support for PC laptops & desktops○ Network connectivity on Novell and Microsoft Networks○ ccMail, Lotus Notes support○ Microsoft Office support○ Network Printing○ WYSE and Citrix access support

New York, Ny

Systems Support Engineer○ Provided connectivity support for clients using Canon imageRUNNER devices in both printing and scanning.○ Managed printer deployments for clients and IT Depts.○ Assisted Canon Service Technicians with network connectivity and print management○ Managed technical escalations on imageRUNNER products with Canon USA Systems Engineering

New York, Ny

B&W Service Technician for Canon Solutions America on NP and imageRUNNER products○ Provided technical support and repair on MFDs for copying and printing○ Replaced parts and managed parts inventory○ Worked with clients to support printing and copying needs as well as end user training○ Provided daily reports of technical activity○ Invoiced billable work and provided reports on revenue○ Recommended service contracts for new business

Grand Forks, North Dakota Area

Systems Support involving Electronics, Electrical Engineering, Air Conditioning & Refrigeration & Diesel Mechanics in the Strategic Air Command & Nuclear Missile field of the United States Air Force

Electrical Engineering

High School, Electrical And Electronics Engineering, 12

Electronics and Electrical Engineering Study