Windows Server 2003 and 2008 SupportApplication Server SupportGoogle Apps SupportHandling Trouble tickets related to AD, Backup, Imaging, Mail Issues, Pushing Package, and Imaging New Systems.Providing technical support to the users via chat,email and web based tools.Prioritizing and responding to support requests and provide timely resolution in order to minimize impact on production.Verifying the electronic transaction done through oracle for business to business with outside vendors.Coordinating and interfacing with outside vendors, end users, other department team members such as application team, admin team and development team to resolve issues in a timely manner.Monitoring the global servers along with local and Network Print Servers.Performance Monitoring of Microsoft Windows Servers such as Server unresponsive, Host connection failure etc. and contacting the on-call support of the team who is the owner of the server.Ability to work under strict SLA's in a fast-paced team environment with Strong quantitative and qualitative analytical skills.

Responsible for ensuring the security of all systems/networks. This includes detecting/preventing attacks that originate from either inside or outside the company. Ensures that all systems are properly updated and patched. Ensures employees are kept abreast of current security threats. Responsible for ensuring employees are both aware of and trained on company security policies and procedures. Reviews and suggests new security measures aimed at keeping pace with security threats. Coordinates with other departments to ensure new technologies and projects being implemented meet our security requirements.

Handling all passenger travel requirements pertaining to the airline.Guest services at the airport which will compile ticketing, check-in, guest services etc.Coordinating with agents and corporate of Jet Airways at the city office.Check-in counters, boarding & arrival supervision.Part of Crisis management team, with additional responsibilities on occasions of unforeseen circumstances.To meet passenger’s expectations with various levels of service requirements.