Member of a product team that provides on-going system training, end user support, and technical assistance for proprietary email marketing / marketing automation platforms.Responsible for new client acquisitions including writing proposals, user system training, technical set up assistance, and project management support to implement systems within their organizations.Provide best practice consulting to existing clients seeking to improve the effectiveness of their email… Show more Member of a product team that provides on-going system training, end user support, and technical assistance for proprietary email marketing / marketing automation platforms.Responsible for new client acquisitions including writing proposals, user system training, technical set up assistance, and project management support to implement systems within their organizations.Provide best practice consulting to existing clients seeking to improve the effectiveness of their email marketing and marketing automation strategies and programs.Coordinate on-going client communications including updating an on-line user knowledge base, writing regular newsletter and web site content, conducting user webinars, and meeting directly with individual clients as needed.Assist with the management of the product development roadmap of system improvements including writing and prioritizing the use cases for functional enhancements. Show less

Responsible for the planning, selection, sourcing, and installation of computers and peripheral equipment in support of a new electronic medical records system across three hospitals in Northeast Wisconsin

Facilitated the leadership process for the development of customer relations business improvement plans and operational measures for six energy distribution companies operating in WI, IL, MI and MN.Developed key internal communication channels and associated content to support the implementation of business plans and development of business performance metrics.Developed internal newsletter platform, newsletter content, a Customer Relations intranet site and a formal monthly… Show more Facilitated the leadership process for the development of customer relations business improvement plans and operational measures for six energy distribution companies operating in WI, IL, MI and MN.Developed key internal communication channels and associated content to support the implementation of business plans and development of business performance metrics.Developed internal newsletter platform, newsletter content, a Customer Relations intranet site and a formal monthly web-conference meeting between geographically-dispersed operating sites. Show less

Project manager for the Training and Change Management Team responsible for developing training programs for over 600 end users for a new customer information and billing system,Supported the development and implementation of a corporate project management office (PMO) by developing project management deliverable templates and a project management training course.Internal process improvement expert responsible for training, coaching, and managing multiple project teams… Show more Project manager for the Training and Change Management Team responsible for developing training programs for over 600 end users for a new customer information and billing system,Supported the development and implementation of a corporate project management office (PMO) by developing project management deliverable templates and a project management training course.Internal process improvement expert responsible for training, coaching, and managing multiple project teams established to implement system and process changes and performance metrics within the utility. Show less

Trained and supported IT development teams in the application of formal project management methodology for IT systems projectsPlanned and developed end-user training programs for a variety of new retail merchandising information systems.Delivered both instructor-led and e-learning courses for both central office personnel and geographically-dispersed retail store employees.