The industry's first YouTube-branded entertainment park, dedicated to revolutionizing the family entertainment experience. With over 12 billion views and counting, Ninja Kidz Action Park stands at the forefront of merging digital content with real-world adventures.Ninja Kidz Action Park operates on a foundation of customer obsession and industry disruption. The focus is on creating immersive, unforgettable experiences that resonate with guests long after their visit. Every decision is driven by a commitment to excellence, ensuring that each visitor enjoys the highest level of service and excitement.The mission is to set new standards in the entertainment industry by continually innovating and elevating the guest experience. Ninja Kidz Action Park doesn’t just entertain—it inspires and engages, turning everyday moments into extraordinary memories.

•use of a wide variety of web-based and productivity applications including: Microsoft Office 365 (SharePoint, Word, Excel, PowerPoint), Adobe products (InDesign, Photoshop, Illustratot), G-Suite (Gmail, Google Calendar, Google Drive, and Google Docs), Canva, GoTo, and have the ability to quickly learn web-based and proprietary software Experience with creating content that drives engagement on social including Reels, TikToks, and Facebook/Instagram•Proficient in using Adobe Creative Suite (InDesign, Photoshop, Illustrator, Premiere Pro and After Effects), Microsoft Offices 365 (Word, Excel, PowerPoint, and SharePoint), and G Suite (Google Drive, Gmail, Google Calendars, and Google Sheets)•Strong digital and content creation skills utilizing tools like Canva•Superior organizational skills and attention to detail with the ability to self-manage multiple projects at a time•Self-driven, collaborative, and motivated to do profound work•Excellent communication, listening, and critical thinking skills•Prolonged periods of sitting at a desk and working on a computer

My goal as GM is to provide the best possible experience for our guests while maintaining a safe and fun environment.Standout successes as AGM have been creating and implementing innovative marketing campaigns and procedures for our marketing team in order to set ourselves from the competition and drive excitement and overall customer experience. As a result, our customer base has grown and our revenue increased.Another significant success was the introduction of new attractions and events. I worked closely with the marketing team to create exciting and unique events that drew in new customers and kept our regulars coming back for more. These events included themed members only events, special tournaments, and special guest showcases. This helped us stand out from our competitors and establish Skyzone as the go-to destination for fun and excitement.One of the most satisfying parts of my job is seeing the joy and excitement on our customers' faces as they enjoy our attractions. Whether it's a child experiencing our trampoline park for the first time or a group of friends enjoying a game of dodgeball, I am proud to be a part of creating those memorable experiences.Overall, my mission as AGM of Skyzone is to continue to provide a safe and fun environment for our customers while growing our business and staying ahead of the competition. I believe that with dedication, hard work, and a commitment to excellence, we can continue to achieve our goals and provide an unforgettable experience for all who visit Skyzone.

Responsible for managing a team of employees who work in various areas including as front desk, attraction areas, cafe & maintenance. Responsible for setting goals for the team, assigning tasks and responsibilities, and monitoring progress towards achieving these goals. Provided feedback and coaching to team members to help them improve their skills and performance.Additionally, made a priority to foster a positive and productive team culture by promoting open communication, collaboration, and mutual respect. Ensure team members are properly trained and equipped to perform their roles effectively. Implemented policies and procedures to ensure the safety and well-being of both employees and customers.

Effectively listen, care and connect in conversation and build relationship with domestic and international customers, providing them with excellent customer service support and one-stop all travel shopping experience, including selling all range of Delta products. Identify customers’ needs and issues and address them in an efficient, courteous and accurate manner with respects honesty and integrity while meeting DOT compliance requirements and internal performance expectations. Assist internal and external customers including Join Venture, Skymiles, RES, PSS, GSC, ROC and Customer Care. Provide service resolutions to inconvenienced passengers through service recovery or First Point of Contact guidelines. Handle employee complaints and Customer Service Manager calls. Responsible for domestic and international escalation calls. Assist passengers through digital conversation on Fly Delta app or delta.com on real time. Conduct huddles, side-by-side, bay walking and floor support.

Under my leadership, QuickTutor achieved significant increases in revenue and brand awareness. I led the team in developing and executing marketing strategies that positioned the company as a leader in the online teaching industry.One of my key accomplishments was driving revenue growth through targeted marketing initiatives. By leveraging data-driven insights and innovative tactics, we were able to increase the company's revenue year over year by 30%In addition, I was responsible for enhancing the company's brand awareness through strategic partnerships, compelling content, and engaging social media campaigns.As a result QuickTutor has won numerous industry awards, including the prestigious 2020 App of the year in its respective industry.

Listen to the trends of the market and direct the market research efforts of the companyLiaise with other departments to guide a unified approach to customer service, distribution etc. that meets market demandsDefine marketing strategies to support the company’s overall strategies and objectivesDevelop a feasible marketing plan for the department and oversee its day-to-day implementationPlan and organize marketing functions and operations (product development, branding, communications etc.), and ensure they project the company’s unique “voice”Design and coordinate promotional campaigns, PR and other marketing efforts across channels (digital, press etc.)Build a highly efficient team of marketing professionalsCreate a solid network of strategic partnerships

Voss Media is dedicated to bringing ideas to life! We offer web design, marketing, & branding services, with logo design being our specialty. Every solution is crafted according to the client’s needs and aimed at targeting the right audience.

Responsible for a wide range of marketing, promotion and communication duties. I was charged with increasing ticket revenue and attendance at athletics events, coordinating the design and production of marketing materials, coordinating activities and events with the ticket office, promoting corporate sales and serving as a media contacts. I was responsible for writing press releases and crafting news stories for distribution to media outlets. Maintaining team and individual statistics, coordinate media coverage for both home and away games, and promote special athletic events and postseason honors. Responsible for securing corporate sponsorship and coordinating merchandising and licensing agreements.