John Voss Email & Phone Number

Murfreesboro, TN, US

Nashville Metropolitan Area

Engineering investigation of Nissan and INFINITI vehicle field issues directly with dealers in the Tennessee region

Smyrna, Tennessee, United States

Responsible for the warranty performance of the 2021 Rogue full model change - Nissan’s best selling vehicle in the US - built in Smyrna, Tennessee and Kyushu, Japan.

Smyrna, Tennessee

-Lead field quality engineer for the Rogue compact SUV, Nissan’s best selling vehicle in the U.S.A. -Responsible for the warranty performance of more than 400,000 vehicles built in Tennessee, South Korea, and Japan annually-Responsible for the identification, recreation, analysis, and resolution of field issues affecting customers-Drive vehicle.

Franklin, Tennessee

-Responsible for the overall voice of the customer for Nissan Pathfinder and INFINITI QX60 models-Analysis, reporting, and resolution of warranty, JD Power IQS, and Nissan internal Quality Connection Survey issues with the appropriate design and manufacturing teams -Static and dynamic evaluations of vehicles to track their current quality and validate.

Rocky Mount, North Carolina Area

-Earned Six Sigma Green Belt certification (DMAIC)-Plant-wide technical leader for the teardown, analysis, and documentation of engine failures-Drove systemic changes to design, testing, supplier and manufacturing teams based on assignable cause-Prioritized teardowns and warranty investigations based on claim analysis, cost reduction, and customer pain.

Rocky Mount, North Carolina Area

• Created and led cross-functional teams from manufacturing engineering, development and validation, assembly operations, supplier quality and purchasing to solve perennial warranty issues
• Drove changes to improve engine design, engineering standard practices, validation testing, manufacturing equipment, assembly methods, supplier quality, and service practices
• Tested engines using Design, Validation, Planning and Reporting (DVP&R) methodology
• Collaborated directly with engineering, manufacturing, and service resources from global engine customers such as Komatsu and Chrysler
• Evaluated and ranked potential countermeasures based on expected warranty improvement, implementation time, cost, and impact to manufacturing
• Communicated technical project results to Worldwide Chief Engineers through extensive design reviews

Lincoln, Alabama

• Investigated the multiple root causes of warranty and mass production engine problems due to design, assembly, casting, and machining issues
• Drove solutions to long term warranty reduction projects – the most severe of which had an initial failure cost of more than $1.2 million dollars
• Evaluated new model vehicles from static and dynamic customer perspectives during JD Power IQS events
• Visited suppliers to obtain root cause of no-good parts, and assist supplier in developing better processes

Bachelor Of Science (B.S.), Mechanical Engineering

Master Of Science (M.S.), Engineering Management