John W. Email & Phone Number

Cook County, Illinois

* Promote good public relations between the Cook County Sheriff's Police Department and other police agencies located in Cook County* Deploy, Troubleshoot and Repair CABS Systems (Livescan systems manufactured by Morphotrak/Idemia) at police departments and court houses in Cook County* Knowledge of computer hardware, software and peripherals ie: desktop computers, monitors, cable network systems, network printers and scanners* Perform first line support for service interruptions via remote control software or on site support* Troubleshoot and resolve user problems* Train and educate end-user and system administrators for Livescan systems and CLEAR software at the Cook County Sheriff's Academy * Communicate technical concepts and procedures to non-technical users* Maintain 167 Livescan CABS Systems throughout Cook County Illinois*LEADS Certified

Orland Park, Il

Disabled Patriot Fund is a not for profit group set up to help injured veterans from this Iraq and Afghanistan War. I have been involved since it's inception. The DPF has been honored by the State of Illinois by Gov Quinn as one of the states best not for profit organizations. I am responsible for PR and fund raising.

Homer Glen, Il

* Set up a VPN between w Cisco 871 Routers(Site to Site) saved cost of a T1 line* Deploy, Cisco 3560 Switch to support VOIP phone lines for communication from Chicago to Buenos Aires *Deploy external power supplies for Cisco 7961 & 7941 phones decreasing power consumption

Northlake, Il

*Contract to Microsoft by Atos*Strong knowledge of server hardware (Dell, HP & Quanta etc.)* Deploy, Decommission, Repair and Troubleshoot servers, switches, load ballancers, routers & F5 Big IP Application Delivery Controllers to maintain 99.9% network up time.* Use Microsoft tools for troubleshooting(Port Prov. Vlan Pusher), adding software and patches.* Proficient in operating systems & apps* Proficient in server, network & desktop support* Run fiber optic, copper & power cables* Security clearances to work on Government & Law Enforcement servers: CJIS - Criminal Justice Information Systems

Builder Sales: Windows & exterior doors - Residential Dealer, Distributor of Jeld-Wen Products. Responsible for Prospecting and Managing new accounts. Excel in window & door takeoffs and the Jeld-Wen quick quote system. Closed exclusive multi year agreements with Custom Home Builders such as FCL Builders and Drake Construction. Managed projects as large as $300,000. In two years in a declining economy grew a territory form $0 to near $1,000,000 in sales.

Builder Sales: Windows - Responsible for prospecting, sales, performing takeoffs from blueprints for window quotes & service. Familiar with quoting systems for Windsor, Atrium & MW Windows. Siding Products - Veriform and

Circulation Customer Service - Master Certification, promoted to *Advertising Sales Telemarketing Master Certification Phone Sales Promoted to * Outside Real Estate Account Manager responsible for the development of the Homelife Real Estate SectionRESULT: *Increased advertising revenue on a yearly basis winning sales contests receiving cash, trips and merchandise prizes

Mis, Masters Of Information Systems, 3.61 Out Of 4.0 Gpa

Trained in: AD HOC Networks WireShark Mobile Enterprise Transition (MET) Mobile Enterprise Transition Management (METM) Business Process.

Certificate, Cisco Network Professional / It Security Specialist, 3.85 Out Of 4.0 Gpa

Activities and Societies: Phi Theta Kappa Honor Society Cyber Security Club InfraGard - completed Collegiate Cyber Exercise EventInfraGard.

B.A., Law Enforcement Administration

Activities and Societies: Sigma Pi Fraternity, Rugby, Distance RunningMinors in Accounting and Psychology

Il State Training Certificate, Police Officer Training

Activities and Societies: State of Illinois Mandated 400 hour police officer training.

Post Baccalaureate Certificate, Computer Information Systems

Activities and Societies: Trained in: Lotus DOS Basic