John W. Email & Phone Number

Bangor, Maine, United States

Same as Senior Technical Services Support Specialist but with broader areas of responsibility.Responsibilities include:-Manage and maintain hosting services for ADS Profund and Tyler SIS (v10) products,-Solving complex problems and escalations from first tier support staff,-Designing and implementing hosted and OnPrem client solutions,-Automating administrative and maintenance tasks using PowerShell and TSQL,-Mentoring and assisting with professional development of team members, and-Developing documentation for both internal and external use.

Bangor, Maine, United States

Same as Technology Specialist but with broader areas of responsibility.Covered all aspects of client support, implementation, and system administration for specific Tyler products with a focus on OS, database, and infrastructure support.Implementations varied in size from single user/single workstation to clustered multi-server environments servicing over 100k+ users.Responsibilities included providing client support, troubleshooting problems ranging from password resets, printer issues, SMTP troubleshooting, performance tuning of SQL Server along with IIS and OS issues, to full recovery of disaster impacted systems, and design and transitioning of systems to newer hardware and platform versions.Additional responsibilities included documenting systems, standards, and knowledge base articles for both internal and external use, collaborating with various teams, advocating for clients, and automated administrative and maintenance tasks using PowerShell and TSQL.Managed and oversaw most aspects of hosting services for specific Tyler products including implementation, server and resource allocation and configuration for client systems, client deployment, OnPrem to hosting migrations, and system administration.Worked with Microsoft Windows desktop OSs Microsoft Windows Server, Microsoft SQL Server, Parallels Remote Application Server, Internet Information Services (IIS), Terminal Services/Remote Desktop Services, Active Directory, Microsoft SQL database engine, and Microsoft SQL Reporting Services.

Bangor, Maine, United States

Provided client support, implementation, and system administration for Tyler products with a focus on OS, database, and infrastructure platforms.Implementations varied in size from single user/workstation to clustered multi-server environments servicing over 100k+ users. Responsibilities included providing client support, troubleshooting problems ranging from password resets, printer issues, SMTP troubleshooting, performance tuning of SQL Server along with IIS and OS issues, to full recovery of disaster impacted systems, and design and transitioning of systems to newer hardware and platform versions.Additional responsibilities included documenting systems, standards, and knowledge base articles for both internal and external use, collaborating with various teams, advocating for clients, and automated administrative and maintenance tasks using PowerShell and TSQL.Worked with Microsoft Windows desktop OSs, Microsoft Windows Server, and Microsoft SQL Server using Internet Information Services (IIS), Terminal Services/Remote Desktop Services, Active Directory, Microsoft SQL database engine, and Microsoft SQL Reporting Services.

Bangor, Maine, United States

Same as Network Systems Consultant (below) under Advanced Data Systems but with a greater focus on services and support topics directly related to implementation and support of Tyler products (ADS Profund and TEMS (Tyler SIS).Focused on aspects relating to technical support, management and implementation of hardware, OS, and database platforms used by Tyler products including Microsoft Windows Server, Microsoft SQL Server, as well as HP and Dell server hardware.

Bangor, Maine, United States

Provided technical services and planning as well as implementation (with a focus on hardware and infrastructure aspects) of financial software solution (ADS Profund) with a market focus on educational, and nonprofit organizations. Platforms/Technologies included Microsoft Windows, Microsoft Windows Server, Microsoft SQL server, Microsoft Active Directory, Terminal Services/Remote Desktop Services, Internet Information Services (IIS), Microsoft SQL Server database engine, Microsoft SQL Server Reporting Services, as well as Hewlett-Packard (HP) and Dell server hardware.Services included client technical support in support of financial software product, database and SQL server administration, as well as general desktop and infrastructure support including server management, LAN implementation and management, Active Directory, DNS, DHCP, and Windows Server disaster recovery planning and execution.Client size varied from small offices (less than 6 PCs) to large multi-campus school districts supporting LAN and WAN configurations, hundreds of PCs, and dozens of Windows servers.Advanced Data Systems was bought by Tyler Technologies in 2007.

Bucksport, Maine, United States

Team lead managing other Regional Support staff assigned to site.Served as liaison between Regional Support team and Mill Information Systems team.Responsible for planning and implementing infrastructure maintenance and upgrades related to Windows based servers, networking, and disaster recovery.Same as LAN administrator (below).

Bucksport, Maine, United States

Worked as part of the Regional (IT) Support team supporting mill systems and operations with a focus on desktop and LAN operations and support including 400+ workstations and servers, traveling to other company sites as needed.

Sartell, Minnesota, United States

ECD - Early Career Development program.Primary responsibilities included learning about and supporting mill MIS systems as part of day to day operations. Participated in several maintenance and improvement projects including network capacity upgrade, site wide IP subnet changes, server capacity planning, as well as reporting and DevOps enhancements using Visual Basic, TSQL, and web based solutions.Responsible for configuring and troubleshooting desktop and server hardware and software. 350+ PCs and servers.Champion International Paper Company was bought by International Paper in May 2000.