John Briscoe Email & Phone Number

Fremont, Ohio, Us

Westborough, Massachusetts, Us

New York, Ny, Us

Luckey, Ohio, Us

Assisted in leading the business services and sales team to promote our services and grow overall company revenue. Provided a leadership role in making sure our business technical teams had the tools and resources necessary to support a growing customer base. Lead the business team sales efforts in promoting, selling, designing, and communicating with our implementation teams for successful business customer outcomes. • Vital in promoting and selling our business services in new areas when Amplex fiber was available (Kelleys Island, Findlay, Etc.).• Assisted in formalizing business solution pricing to help increase company revenue while staying competitive in a regional market.• Worked closely with the development team to assist in improving quoting, invoicing, automation, and overall CRM enhancements.• Helped to create job descriptions when searching for technical staff to support a growing and thriving business department. Assisted in interviewing and ultimately hiring staff that was a good fit for the organization.• Within 8 months, we were able to increase the Amplex business department’s overall revenue by 30%.

Reporting to the Sales Director, I managed the entire existing and new client relationship process. Collaborated with multiple departments to ensure all client experience levels achieve positive business outcomes. Assisted clients with annual capital and operating budget planning initiatives and provided with annual technology plans to pre-plan equipment replacements and introduce advanced technologies. Worked seamlessly with distributors and vendors for product pricing and deal registrations. Teamed with existing clients to identify and translate business needs into strategic initiatives. Often provided guidance, advice, and direction to junior team members to help promote a teamwork approach environment. • Record of generating over $3.5M in annual revenue with direct account management of over forty mission-critical and large company accounts. Consistently met annual quota.• Developed a detailed presentation with in-depth cost analysis to renew trust with a long-term client. Efforts won a multi-year $1.5M contract bid beating out two competitors.• Took over multiple accounts faced with service satisfaction issues. Studied accounts and documented software / hardware maintenance records. Within two months, each account opted to maintain service levels and reported an increase in service excellence. • Managed assigned client base with detailed and documented CRM forecasting.• Tracked, managed, and renewed over $500K of customer vendor maintenance renewals annually.

Served as a respected client advocate providing technical account management and project management services to clients in Northwest Ohio and Southeast Michigan. Services provided included consultations on innovative technologies and technical requirements and services to the enhancement of operations to support customer networks and design.• Maintained and grew revenue across an assigned territory by establishing new business accounts as well as supporting an existing client base.• Established and fostered relationships to secure new technology vendor partnerships to enhance the company’s technical offerings.• Helped to manage many of my own projects and sub-contractors when DMC technical resources were not available.

Helped build a Perry proTECH presence in the Northwest Ohio market as their first local Account Manager. Successfully built new account relationships and fostered excellence with existing clients. Conducted cold calling and on-site visits with greenfield accounts to win their trust and ultimately their business.• Recognized for exceeding management’s expectations by attaining quota at a new branch office within the first year.• Led efforts that secured the company’s first Video Conferencing solution contract.

Offered services that included complete system designs and installations, desktop support, network cabling, and technology planning. Respected as a senior-level networking group member who provided exceptional Network Administration services to small and mid-size businesses. Often utilized in pre-sales situations to assist customers with the design of technical solutions that best fit their individual business needs.

Managed and supported the entire computer networking system. Researched, recommended, and purchased all hardware and software utilized in the corporate network. Designed, installed, and implemented company corporate computer network. Worked directly with industry vendors to update and improve IT infrastructure. Researched and implemented the best IT solutions for the company while keeping budgets in line with solutions.

Maumee, Oh, Us

Developed and nurtured strong client relationships throughout Northwest Ohio. Provided many services such as basic network support to complete system designs and installs.• Excelled at customer service and keeping customers systems running smoothly.• Recognized by multiple clients as a valuable and reliable Systems Engineer. • Often utilized in pre-sales situations. Instrumental in developing relationships with prospective clients to earn their trust and ultimately earn their business.