Began a 6-month contact with Experis in March. Was hired on full-time by First Data in June.Assisted in testing, writing and reviewing test cases, test plans and test reports for Collections and Customer Service GUI applications designed for Banking Credit Card transactions and services.Collaborated with the development team, project managers and engineers involving template and client instances, while coordinating testing efforts on multiple projects every monthly release. Was part of the New Technology team using the Agile development process. Involved with the Daily Stand-ups, Scrum meetings, planning meetings, demos, and Scrum of Scrum meetings.Joined the Process Improvement team to help streamline the current processes to increase productivity, while decreasing testing schedules.

Coordinated quality testing through face-to-face meetings with design engineers and multiple Scrum teams to review design specifications and requirements. •Provided input into the system design phase to unsure compliance with CSG methodology, including the management of project schedules. Always keeping the customer’s needs a top priority.•Participated in all phases of ACSR GUI testing including, validation of data in PL SQL for the Provisioning database, API XMLs, Mainframe, and system logs. Testing done with Gherkin, running against a development code base.•In depth knowledge of the Backoffice application in creating and updating Catalogs, Catalog Parameters, Telephone Numbers, system settings, SPA requirements, and Provisional Tasks.•Created, edited, automated and manually ran tests in HP Service Test, to ensure full coverage on new projects and individual User Stories.•Entered and maintained project documents, issues, and defects in the JIRA application.•Trained individuals and groups on in depth testing and verification of Customer Account Transfers (CAT) and External TN processes and requirements for the provisioning database.•Used the Agile methodologies, including Lean and SAFe.

Coordinated quality engineering testing thru face-to-face meeting with design engineers and management to review design specifications and resolve software bug issues that arose from QA testing.•Provided input into the system design phase to ensure compliance with ACI methodology, including the management of project schedules.•Involved in weekly management meeting with development managers.•Participated in all phases of the BASE24es and Commerce Gateway testing.•Created test plans and executed test scripts using QARun.•Contacted customers as part of the customer support response team to resolve software issues.•Reported and tracked program errors and solutions using Clarify.

Assisted in testing, writing and reviewing test cases, test plans and test reports for Collections, Customer Service and Credit GUI applications designed for Banking Credit Card transactions and services.•Submitted new designs, features, and documentation on all three products.•Managed and directed all aspects of testing on the Collections GE client interface.•Collaborated with the development team, project managers and engineers involving template and client issues. •Worked on-site with clients in Chicago and Cincinnati, updating, reviewing and creating test cases and process development.•Tested with HTML and within the JAVA environment. This included involvement and knowledge of other operating systems and networks such as UNIX, Windows, Windows NT, and the PVCS issue tracking software.