Responsible for driving strategic planning and the execution of the business plan for the entire company. Accountabilities include;- Leadership, Management and Accountability- SE P&L Accountability- Customer Experience- Sales, Marketing & Pricing Strategies- Operational Strategy & Efficiency- Core Process Clarity & Execution- SE Team Structure and Hiring Decisions- Vendor Relationships & Negotiations- Strategic Growth and Scalability

Responsible for scaling all business operations to enable continued growth throughout all Shaffer branches. This includes evaluating and revamping processes for sales, operations, service, account collections, branch management and administrative processes. Serving as the senior leader, accountable for strategy, planning, budget and execution of company-wide initiatives. Also, part of the executive leadership team responsible for diligence and evaluation of future company acquisitions. Reporting directly to ownership group.

Leading efforts to partner and grow payor relationships to facilitate and expedite medical prior authorizations.

Accountable for long-term strategic planning and execution for a Software / Healthcare Company specializing in Prior Authorization solutions. Responsible for the team planning and strategic operations that drove $250MM in annualized revenue. Directly managed the following departments: Account Management, Product Management, Customer Success, Software Engineering, Customer Analytics, and Project Management. Specialized focus on client retention, organic growth tactics and personnel development.Selected Contributions: • Managed record-breaking Account Management Team that achieved 94% client retention, while client gross spend increased by 60% year over year• Won McKesson Global Presidents Club Award for Growth and Performance in 2019• Managed Team that successfully grew national client market share by 75%• Won Global Presidents Club Award for Outstanding Sales Achievement in 2018• Lead effort to re-define our market value proposition and client communication strategy• Responsible for increasing product differentiation – leading to 3 new viable product enhancements• Facilitated re-staffing (81%), and re-training (100%) within first 18 months to manage growth of client spend (60%) and successfully promotion six individuals to other internal management positions.

Responsible for end to end new client implementations. Actively managed multiple on-going custom-build software implementation projects. Lead leading project status meetings, created customized client training programs, worked closely with software developers, UAT testing, defining client customer service SLAs and workflows, data refinement and transfers, and managing the budgeting process.Selected Contributions:• Facilitated software solutions to create client efficiencies for large scale corporate clients with hundreds of retail sites such as, Aarons, Rite Aid, Cracker Barrel, and American Eagle.• Successfully completed implementation of all projects on given timelines, which resulted in reducing facility spend by 20-30% with the new efficiencies and processes.• Oversaw assigned product development while acting as a business consultant by making change management recommendations, gathering requirements and ensuring software deployments were completed within schedule and budget.

Held accountable to develop and manage 4 distinct teams that were responsible for multiple areas including Implementation, Account Management, Lead Generation, and Quality and Assurance/Troubleshooting. Teams were accountable to execute strategic operations in target markets and subsequent expansion of territory. Displayed strategic leadership in training and educating staff on all aspects of product lines, sales tools, and product implementation. Promoted twice in 5 years due to performance and leadership abilities. Selected Contributions:• Exceeded annual financial targets for Account Management Team - 1800+ accounts • Decreased client implementation team turnaround time in client account provisioning by 80%• Achieved 103% over target, and twice received prestigious global awards for ‘Working Together’ and ‘Entrepreneurial Spirit’.

Responsible for maintaining and growing a client base of $2 million dollars annually. Act as a leader to the other Account Executives in the Columbus office and working to achieve monthly KPIs and sales targets while reducing churn in the NORAM account base.

Responsible for net new sales of group outings and B2B sales for corporate events. I was also responsible for retention and organic growth of existing business and converting that into new revenue for the following season. During that time, I also developed several new marketing and sales campaigns for which I promoted, sold, planned and executed these events. We received some initial sales leads but were primarily responsible for cultivating new business from scratch. Selected Contributions:• Promoted twice during a 3-year period• Either #1 or #2 in overall sales performance each year of employment at CBJ• Top Salesperson for the Columbus Destroyers property for 2006 & 2007