John W. Email & Phone Number

Raleigh, Nc, Us

Website http://www.JiLaSoan.com Industry Computer Networking Products Headquarters Raleigh, NC Specialties Fractional CTO, IT Services and Support, Managed Service, and Salesforce Development

Seattle, Wa, Us

AWS, Jira / Scrum classes

Raleigh, North Carolina, Us

Roles: Full-service Tech. Consulting \ Managed IT Services \ Infra Planning \ SystemsArchitecture & Integration \ SharePoint Permissions & Web Design-Supporting all aspects of IT support for clients on-site and remote including, but notlimited to: Windows / Mac, Patch & AntiVirus support, AD / Azure AD client support,PowerShell, Scripting, MFA/2FA, Printers, Unifi Network hardware and integration tools-Windows Server 2012, 2016, 2019 on-prem/hybrid/cloud server, switches, firewalls,modems, Windows & Mac machines-Network setup planning and wiring, VOIP Phone systems (Cisco), Backup tools (Synology),-Virtual Machine management (Hyper-V, VMWare, VirtualBox, Proxmox, QEMU)-Evolving usage of End User support tools including, but not limited to: Ticketing & RMMsystems (Kaseya, Accelo, Syncro, Ninja), MSP (Synnex, MS CSP), Automation of applicationsXceedIT, Inc. is a full-service technology consulting company located in Raleigh, NC. The primary business model focuses on Managed IT Services, infrastructure planning, systems architecture and integration, web design, and all areas of IT support. Combined technology expertise with knowledge of both the not-for-profit and the for-profit sectors to creatively integrate solutions that fit the missions of each business and their specific needs.

Noida, Uttar Pradesh, In

Current / Past Security Clearances- ITAR Government Clearance - Gulfstream Aerospace- Standard &Facility Clearance – Most all HCL Departments due to Deputy Management roleRoles: Subject Matter Expert \ Reporting Mgr \ Team Lead \ Technical Training Lead \ DeputyMgrProjects: Gulfstream Aerospace 2012-2014; Chevron 2014-2018; Deputy Mgr HCL 2018-2020-Awarded for Distinguished and Outstanding service for consecutive years as teamlead and mentor-Conducted new hire & refresher technical training (classroom training and focused oneon one pieces of training as required) to the Service Desk teams – Including preparationof program materials-Prepared and integrated team and individual performance value ideas, such as creating6PACC (Six Point Agent Coverage Chart) to boost internal morale and work ethics as thedifferent agent trends are also identified-Knowledge Management & KB article intelligence for clients / People Management of Service Desk Agents indirectly and public, directly with one-on-ones on stats, training, and quality-AirwatchMDM support, Intune – 10,000+ mobile devices-Deploy weekly training Agenda for new hires, regular and critical agent knowledgeupdates as preparation for the following week, and vertical growth in the department-Handle morning and evening shift hand-offs for overall statistics of global numberssupporting the call center and contact support-Assisting HR and direct bosses for technically and socially interviewing new candidatesand preparing formal questioning and reporting back with proper feedback-Assisting implementation of a separate service desk to support 20000 users working onNorth American pipeline operations to ensure 0% abandoned contacts-Critical Incident Management (Remedy & SNOW) for frequent rapid turnaround on anyglobal incident that triggers major company outages via production, technical, orfinancial

Basking Ridge, Nj, Us

Oversaw the execution of Verizon upgrade to Windows 7 impacting thousands of clients. Managed security, networking, and repair efforts. * Strategically led a group of contractors in the transition of 10K assets from Windows XP to 7 enhancing efficiency.

Delivered comprehensive technical support in Active Directory as well as network and server issues. Performed remote PC diagnostics and resolution activities. Served as the primary engineer supporting networks, hardware, software, and printer solutions. * Advanced through various roles gaining accountability over eight buildings as the Primary Engineer.

This whole business has been moved now to Florida at this point labeled as Synergy Parts USA. I made a move from Atlanta to North Carolina to attend NCSU for additional education. Synergy was started as a conversation between my old colleague and I at a Starbucks in Atlanta. We took that vision and created the business from the ground up, including building the warehouses, stocking supply, generating leads and future customers. This was a great adventure and I learned how to build better business relationships and how to nurture the customer needs on an equal plateau for every client.

This company was family-owned and operated. My role here was actually diversified, from preparing end-user data for end clients to assisting the design of the building parts for custom-built homes. Most of my experience here dealt with the customers and how to build better relations - in the office or on construction sites.

Professional Certifications, A+ Sw, A+ Hw, Net+, Sec+, Mcp

Computer And Information Sciences And Support Services