John has provided strategic leadership for employee talent transformation and development in IT fundamentals supporting project management across North America. Has lead training efforts for 4 types of virtual HCL IT academies simultaneously, encompassing a diverse student population. Has also administered Service Level Agreements (SLA's) and training records. Oversaw the functionality of ticket management systems and CMS solutions. Generated monthly reports for senior leaders and key stakeholders. Provided critical incident response and management leadership. Exceeding expectations: • Spearheaded efforts to create and develop virtual online training capabilities to address COVID-19 challenges positioning training teams as #1 in the industry. • Identified and implemented working global virtual solutions to grow 100% against the pandemic impact, including creating instances like O365 MS PowerApps Chatbots, MS Forms assessments, MS Sway Media Docs, and MS Teams channel advantages.• Championed the training, assessment, and hiring of 90%+ of staff within 3 weeks with candidates having little to no prior technical background. This includes IT & ITIL training. • Recipient of Distinguished Performance Award TWICE for delivery in the top 1% of over 200K employees. These awards are for consecutive years of top performance.Accomplished, innovative, and goal-oriented technical manager with extensive experience in guiding technology program and enablement functions. Analytical professional with the ability to identify key trends, performance indicators, and operational gaps to enhance bottom line factors. Passionate talent for providing transformational leadership across various functions, driving the execution of quality outcomes. Collaborative communicator capable of building solid relationships with strategic partners to drive cohesive practices across multiple organizational levels.