Spearheaded Scrum methodologies on the USDA SURPASS modernization project, transforming the Single Family Direct Home Loan program to provide affordable homeownership for low-income households.Led cross-functional teams in the end-to-end development of a cloud-based Loan Origination System and Point of Sale System, ensuring seamless integration with Salesforce and ICE Mortgage Technology.Facilitated daily stand-ups, reviews, and retrospectives, fostering collaboration and consistently achieving sprint goals.Coordinated Agile Release Train (ART) activities, including PI Planning, Scrum of Scrums, and Inspect & Adapt sessions, ensuring cross-team alignment and timely program increment delivery.Managed and maintained Jira configurations, including issue types, fields, and permissions, aligning tools with project requirements and evolving needs.Coached and mentored team members on Agile practices, cultivating a culture of continuous learning and improvement.Restructured Confluence to streamline project documentation and enhance team collaboration, boosting project efficiency and clarity.Configured Microsoft Workflow API integrations to automate administrative tasks, reducing manual workloads and improving operational efficiency.

Cloud Warriors is a technology brokerage and consulting firm offering both advisory and implementation services with a mission to create jobs for U.S. Military Veterans. Our focus is on delivering best-in-class services that empower customers to increase productivity, enhance security, and reduce costs. We are passionate about delivering exceptional service and long-term value for our partners.

Performed the implementation of Zoom’s UCaaS and CCaaS solutions in tandem with a Solution Architect.Documented customer requirements through use cases, user stories, and call/process flows/flowcharts.Developed Call Flows per project designPerformed integrations with 3rd party products such as WFM, WFO, and CRMs.Migrated customers from different voice and video solutions to Zoom’s UCaaS/CCaaS and 3rd party solutions.Communicated information verbally and in writing, accurately and reliably.Supported and Troubleshot deployments.Documented deployment plans.

Ensured companies performance and quality of assigned QA/QC functions were in compliance with established standards and FAA guidelines.Conducted internal and external audits on 42 Naval Aviation programs to determine non-compliance to the standard QA/QC functions. Analyzed the data to formulate a plan to avoid further non-compliance discrepancies and further increase the safety of Naval Aviation.Investigated accidents and mishaps to determine the root-cause, ensuring formal documents were completed to be sent out to other organizations to help mitigated the likelihood of the mishap occurring again.Oversaw large aircraft scheduled maintenance projects across 120 employees. Responsibilities included project plan, status reporting, time management, identifying roadblocks, and track project member progress against commitments.

Oversaw a large team in the repair of scheduled and unscheduled discrepancies across multiple Naval aircraft. Lead avionics repair technician at the company providing training and troubleshooting assistance across many sites around the world.

Assigned NAVAIR point of contact for Active Duty component of a $19.4 million cost avoidance project for the U.S Navy. Forecasted roadblocks to the project plan and implemented controls to overcome them.Developed and validated data used to repair a crucial aircraft component while create the first repair site for this component.