Director of Information Technology for all newspapers managed and owned by M. Roberts Media. This includes Victoria Advocate in Victoria, Texas as well as the Longview News Journal, TCM Printing, Panola Watchman, Marshall Messenger, Kilgore News Herald, Tyler Morning Telegraph and The Henderson News all of which are located in the East Texas area.In this role, I operate and manage all things Information Technology. In addition to being the IT Director, I am also a member of the production team for our digital advertising division, M. Roberts Digital. As part of the production team, I'm responsible for managing, setting up and troubleshooting WordPress sites, Google advertising platform issues, as well as helping the sales reps determine their clients technology needs.

As the IT Site manager I am responsible for all the daily operations within the IT department. This includes budget management/development, creation and implementation of polices and procedures and managing other employees within the department.Part of being the site manager means I'm responsible for leading all site related projects. These projects may include server upgrades/installs in both physical and virtual environments, production system upgrades and network upgrades. I also work very closely with our board of directors to ensure our department will consistently meet the needs of our high demand and deadline driven environment now and for years to come.

Lead break/fix technicianPrimary site contact for ITMaintain SOX and ASAT compliance documentationProvide extended on-site support for Global Helpdesk teamProcess/Distribute trouble tickets via REMEDYAssist in local outage troubleshootingAssist with site-wide inventory management/deploymentManage staff of 2 techniciansLiaison between Alcoa IT operations and StefaniniProvide remote support

In this role, I was recruited by Capgemini from my IT Helpdesk position at Spherion to become their on-site senior IT while Spherion continued to staff the Capgemini call center.In this role, my duties consisted of:Provide local support for PC/Cisco phone hardwareLogin Administration for Cisco IPCC/Webview/ Local DomainManage GoogleApps emailLocal Network AdministrationProvide extended support for Global Helpdesk teamProcess/Distribute trouble ticketsLocal Security System AdministrationMaintain/Deploy/Create disk images based on business requirementsAssist in outage troubleshootingIT Inventory management (600+ seats)Manage staff of 2 Helpdesk Reps

Provide support for Avaya G3 switch and minor maintenanceUpdate/Create call routing schemes as requiredMove/Create phone extensions as neededManage/Maintain Intuity Audix Voice Mail SystemManage/Maintain Avaya's CMS R3v9 ServerMaintain a current inventory for client owned equipmentWork trouble tickets in IT ticketing system to resolve local and remote IT issuesProvide remote phone support for remote client IT teamsMaintain/Deploy/Create disk images based on business requirementsManage Active Directory and local group/domain policiesNetwork setup and deployment assistanceAssist in outage troubleshooting

As the IT Helpdesk support for Spherion, I was responsible for handling all trouble tickets that were sent in by local users as well as our client. I provided local and remote support of various users through remote access technology and managed domain user accounts across two separate sites. I was also responsible for the email system and call recording software.

Supervise a team of 20 representativesAnswer incoming calls to troubleshoot/solve customer problemsCoach representatives on their job performanceProvide supplemental support to remote client IT team