OPERATIONS LEADEROperations leader in the financial services and payments industry with extensive experience in building powerhouse teams that exceed expectations for efficiency, cost management and customer service.Adaptability is my Superpower. With a career path history being anything but linear in its progression, my adaptability is what singles me out as the leader routinely asked to step in and direct teams whose functions are far outside the defined scope of my background. Whether it is managing Base24 production and incident management teams in IT, building and running customer call centers in Operations, taking on service account management for a highly demanding customer, or owning the data and configuration for a monitoring/dispatching platform supporting more than 40K ATMS, it is my ability to quickly adapt to new situations and innovatively leverage skills and experience acquired over time that has been the key to my success.I am a relationship-based leader who fosters strong relationships and communication channels across functional organizations at all levels. At the same time, because of my life in IT and my analytical nature, I am always inclined to apply data-driven principles to guide both strategic and tactical decisions that reduce operational costs through process efficiency, scalability, and automation. I am passionately focused on customer satisfaction, ensuring the professional and personal development of the leaders in my organization and in motivating everyone on my teams to push themselves to achieve great things while always insisting on a fair and fun environment.