John Stackhouse Email & Phone Number
@cardtronics.com
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Who is John Stackhouse? Overview
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John Stackhouse is listed as Sr Director of ATM and Cash Operations at Capital One, a with 63917 employees, based in Frisco, Texas, United States. AeroLeads shows a work email signal at cardtronics.com and a matched LinkedIn profile for John Stackhouse.
John Stackhouse previously worked as Sr Director of ATM & Cash Operations at Capital One and Director of Customer Services at Citcon. John Stackhouse holds Bs, Computer Information Systems from Regis University.
Email format at Capital One
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AeroLeads found 1 current-domain work email signal for John Stackhouse. Compare company email patterns before reaching out.
About John Stackhouse
OPERATIONS LEADEROperations leader in the financial services and payments industry with extensive experience in building powerhouse teams that exceed expectations for efficiency, cost management and customer service.Adaptability is my Superpower. With a career path history being anything but linear in its progression, my adaptability is what singles me out as the leader routinely asked to step in and direct teams whose functions are far outside the defined scope of my background. Whether it is managing Base24 production and incident management teams in IT, building and running customer call centers in Operations, taking on service account management for a highly demanding customer, or owning the data and configuration for a monitoring/dispatching platform supporting more than 40K ATMS, it is my ability to quickly adapt to new situations and innovatively leverage skills and experience acquired over time that has been the key to my success.I am a relationship-based leader who fosters strong relationships and communication channels across functional organizations at all levels. At the same time, because of my life in IT and my analytical nature, I am always inclined to apply data-driven principles to guide both strategic and tactical decisions that reduce operational costs through process efficiency, scalability, and automation. I am passionately focused on customer satisfaction, ensuring the professional and personal development of the leaders in my organization and in motivating everyone on my teams to push themselves to achieve great things while always insisting on a fair and fun environment.
Listed skills include Program Management, Disaster Recovery, Management, Project Management, and 31 others.
John Stackhouse's current company
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John Stackhouse work experience
A career timeline built from the work history available for this profile.
Sr Director Of Atm & Cash Operations
Current
Director Of Customer Services
Senior Vice President Operations
Operations AnalyticsGlobal owner of Device Manager ATM Monitoring/Dispatching platform with team of analysts and developers governing configuration of faults/actions, ensuring integrity of availability and fault data, applying analytical disciplines to produce fleet and vendor KPI metrics, identify trends/anomalies and provide scheduled and ad-hoc reporting to support organizational needs.Armored OperationsRemote agent team functioning as both contact center for end customers and monitoring/dispatching center for managing vendor cash fills and identifying/resolving vendor exceptions for US fleet of >30K ATMs.
Executive Account Manager
Owned the service relationship for key FI customer with >6000 ATMs deployed. Oversaw the resolution of day-to-day service escalations and worked internally to ensure the timely identification and resolution of hardware and software issues that impacted the fleet. Responsible for design of KPI performance reporting and represented the service organization to bank executives at business reviews.
Sr Director Of Customer Service
Led customer-facing contact centers providing support across all lines of business including Customer Care, Technical Support and Direct Service Dispatch. Designed KPI measures and reporting for performance reporting to executive management for all call center functions. Collaborated with IT to ensure support tools and systems met the needs and expectations of end customers.
Vice President Of Atm Monitoring
Guided operations for 24/7 internal call center handling >30K incoming and >40K outgoing calls, resolution of second-level vendor escalations. Maintained and monitored call center KPI for SLA compliance, coached/developed managers, shift supervisors and leads, provided incident management updates/escalations to senior management for ATM outages or system issues.Directed the migration of call center functions to co-processing model and oversaw the implementation, training and performance of both onshore and offshore centers.
Vice President Of Retail Bank Technology
Oversaw all production for Base24 operations and internal ATM support call center. Redesigned and expanded existing operational processes and workflows improving efficiency and productivity allowing for scalability supporting 100% growth with no staff increases.
Senior Vice President Information Services
24/7 Technology Operations and Systems Support for 127 brokerage clearing partners.
Colleagues at Capital One
Other employees you can reach at capitalone.com. View company contacts for 63917 employees →
Edward Patterson
Colleague at Capital OneBaltimore City County, Maryland, United States
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Ashanti Cato
Colleague at Capital OneWashington Dc-Baltimore Area, United States
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Sai P
Colleague at Capital OneDallas-Fort Worth Metroplex, United States
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Michael Yang
Colleague at Capital OneChicago, Illinois, United States
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Sangeeta Gupta
Colleague at Capital OneDunn Loring, Virginia, United States
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Charles Bush
Colleague at Capital OneRichmond, Virginia, United States
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Na'Shawn Harris
Colleague at Capital OneUnited States
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Aaron Parks
Colleague at Capital OneGlen Allen, Virginia, United States
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Cynthia Xiao
Colleague at Capital OneNew York, United States
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Xin Sun
Colleague at Capital OneSan Francisco Bay Area, United States
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John Stackhouse education
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Regis University
Frequently asked questions about John Stackhouse
Quick answers generated from the profile data available on this page.
What company does John Stackhouse work for?
John Stackhouse works for Capital One.
What is John Stackhouse's role at Capital One?
John Stackhouse is listed as Sr Director of ATM and Cash Operations at Capital One.
What is John Stackhouse's email address?
AeroLeads has found 1 work email signal at @cardtronics.com for John Stackhouse at Capital One.
Where is John Stackhouse based?
John Stackhouse is based in Frisco, Texas, United States while working with Capital One.
What companies has John Stackhouse worked for?
John Stackhouse has worked for Capital One, Citcon, Cardtronics, Nautilus Hyosung America, and Nautilus, Hyosung America.
Who are John Stackhouse's colleagues at Capital One?
John Stackhouse's colleagues at Capital One include Edward Patterson, Ashanti Cato, Sai P, Michael Yang, and Sangeeta Gupta.
How can I contact John Stackhouse?
You can use AeroLeads to view verified contact signals for John Stackhouse at Capital One, including work email, phone, and LinkedIn data when available.
What schools did John Stackhouse attend?
John Stackhouse holds Bs, Computer Information Systems from Regis University.
What skills is John Stackhouse known for?
John Stackhouse is listed with skills including Program Management, Disaster Recovery, Management, Project Management, Data Center, Process Improvement, Leadership, and Service Delivery.
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