Service Supervisor
CurrentManages in shop technicians and service writers for both engine and generator repair departments. Responsible for scheduling, quoting repairs, customer interactions, technician hiring, reviews training and growth, and ensuring the shop meets KPIs.Currently overseeing growth via expanded services. Responsible for the repair, inspection, overhaul, and troubleshooting of Heavy, Mid-range and Light duty engines, using Insite, Quickserve, Guidanz, and electrical schematics. Logged repairs into BMS, assisted in making quotes for repair orders and complying to Cummins warranty requirements. Communicated with customers to help explain needed repairs. Performed test drives to validate completion of repair process.