John Walburn Email & Phone Number

Kansas City, Mo, Us

Beaver, Pa, Us

Phoenix, Az, Us

Phoenix, Az, Us

Sullivan, Mo, Us

• Create and enforce all safety regulations as well as corporate best practices, policies and procedures• Drive company strategy and initiatives throughout the organization • Commit to the leadership and development of employees while creating a positive work culture• Establish goals for each department and region and evaluate the performance by providing ongoing, positive feedback• Grow a superior workforce that emphasizes quality, continuous improvement, high performance and employee retention• Manage to the financial results for all field operation teams across the five-state service territory • Develop collaborative teams across service territory

Sullivan, Mo, Us

• Direct day to day organizational activities to support a variety of strategic business planning, product management and marketing functions• Participate in executive strategy sessions monthly to drive the direction of the overall business• Manage a $7 million budget to within 1% of the budget, year over year• Cross functional collaboration to meet and exceed customer acquisition and retention goals• Develop, implement and maintain customer retention program• Conduct, monitor and improve the voice of customer to achieve corporate Net Promoter Score goal• Ensure a seamless customer experience across organizational departments • Improve year over year residential corporate revenues by 10%• Lead 90+ staff members including administrative, technical help desk and call center representatives • Implement a Residential sales team to meet our corporate sales and revenue goals

Roseville, Ca, Us

• Researched new products/equipment for Residential Broadband services• Launched 1 Gig services in our Kansas City markets• Worked with technicians in the field to understand shortfalls in our product and implement solutions for these issues

Roseville, Ca, Us

• Introduced and implemented new call monitoring systems for customer service team• Responsible for weekly and monthly analytical reporting• Implement protocols that increase performance, reduction in costs and increased revenues• Ensure all customer inquiries are handled in a timely and accurate fashion• Collaborate with sales and marketing team to maximize revenues and customer loyalty

Roseville, Ca, Us

Roseville, Ca, Us

I have served as the Vice President of the SureWest Foundation since the inception of the Kansas City chapter. Our foundation is funded 100% by our local employees with a company match of dollar for dollar. We are very proud to say that we give 100% of our funds out the the local community each year with no administration fees coming out of the employee money.