John Walburn work email
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John Walburn personal email
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You will be hard pressed to find a person as focused on customer service as I am. Too many times in today’s world we forget how much our customers crave good service. Many are even willing to pay more for that type of service and overlook any small issues our companies may cause them. I have been in the customer service/call center world for over 15 years now. I believe if customer service starts at the top of the organization it will be more broadly accepted throughout the entire organization. I also believe everyone in the company provides customer service to your customers. Even if some of your employees do not have direct contact with you customer base during the day, they most likely live or have friends in a community that has your service. Every employee can make a difference to the customer.
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Chief Operating OfficerConexon, Llc Oct 2024 - PresentKansas City, Mo, Us
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Board MemberAca Connects Mar 2024 - Oct 2024Beaver, Pa, Us -
Vice President Of OperationsCable One Apr 2022 - Oct 2024Phoenix, Az, Us -
Divisional Vice PresidentCable One Oct 2019 - Apr 2022Phoenix, Az, Us
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Vp And Executive General ManagerFidelity Communications May 2018 - Apr 2022Sullivan, Mo, Us• Create and enforce all safety regulations as well as corporate best practices, policies and procedures• Drive company strategy and initiatives throughout the organization • Commit to the leadership and development of employees while creating a positive work culture• Establish goals for each department and region and evaluate the performance by providing ongoing, positive feedback• Grow a superior workforce that emphasizes quality, continuous improvement, high performance and employee retention• Manage to the financial results for all field operation teams across the five-state service territory • Develop collaborative teams across service territory -
Vice President Of Customer ServiceFidelity Communications Oct 2014 - May 2018Sullivan, Mo, Us• Direct day to day organizational activities to support a variety of strategic business planning, product management and marketing functions• Participate in executive strategy sessions monthly to drive the direction of the overall business• Manage a $7 million budget to within 1% of the budget, year over year• Cross functional collaboration to meet and exceed customer acquisition and retention goals• Develop, implement and maintain customer retention program• Conduct, monitor and improve the voice of customer to achieve corporate Net Promoter Score goal• Ensure a seamless customer experience across organizational departments • Improve year over year residential corporate revenues by 10%• Lead 90+ staff members including administrative, technical help desk and call center representatives • Implement a Residential sales team to meet our corporate sales and revenue goals
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Director Of Product ManagementSurewest Communications Apr 2013 - Oct 2014Roseville, Ca, Us• Researched new products/equipment for Residential Broadband services• Launched 1 Gig services in our Kansas City markets• Worked with technicians in the field to understand shortfalls in our product and implement solutions for these issues -
Director Of Customer ServiceSurewest Communications Mar 2010 - Apr 2013Roseville, Ca, Us• Introduced and implemented new call monitoring systems for customer service team• Responsible for weekly and monthly analytical reporting• Implement protocols that increase performance, reduction in costs and increased revenues• Ensure all customer inquiries are handled in a timely and accurate fashion• Collaborate with sales and marketing team to maximize revenues and customer loyalty
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Manager Of Customer ServiceSurewest Communications Mar 2004 - May 2010Roseville, Ca, Us
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Supervisor Of Customer ServiceSurewest Communications Apr 2002 - May 2004Roseville, Ca, Us
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Vice President - Head Of The Kansas City ChapterSurewest Foundation Oct 2008 - Oct 2014I have served as the Vice President of the SureWest Foundation since the inception of the Kansas City chapter. Our foundation is funded 100% by our local employees with a company match of dollar for dollar. We are very proud to say that we give 100% of our funds out the the local community each year with no administration fees coming out of the employee money.
John Walburn Skills
Frequently Asked Questions about John Walburn
What company does John Walburn work for?
John Walburn works for Conexon, Llc
What is John Walburn's role at the current company?
John Walburn's current role is COO | Chief Operating Officer - Conexon, LLC.
What is John Walburn's email address?
John Walburn's email address is jo****@****ons.com
What is John Walburn's direct phone number?
John Walburn's direct phone number is +157346*****
What skills is John Walburn known for?
John Walburn has skills like Telecommunications, Customer Service, Voip, Telephony, Call Centers, Ip, Broadband, Managed Services, Vendor Management, Wireless, Ethernet, Direct Sales.
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