Who is John Walker? Overview
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John Walker is listed as 'Support-Ops' Team Manager at Stream, based in Glencarse, Scotland, United Kingdom. AeroLeads shows a matched LinkedIn profile for John Walker.
John Walker previously worked as 'Support-Ops' Team Manager at Wagestream and Customer Support Team Manager at Wagestream.
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Email format at Stream
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Stream
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Profile bio
About John Walker
A successful Customer Experience & Fintech Operations Professional; demonstrating talents in leading Operational, Contact Centre and Corporate Partnership teams/environments to success. Skilled at cultivating both open and dynamic Team Cultures; based upon ongoing training, competency and skills development. Through consistency of approach, as well as regular and honest discussions, I can motivate most individuals into achieving beyond their expectations. Extracting and utilising management information and data, I can build and consider forecasting and impact analysis to prepare accordingly and accurately for contact centre planning models. Working from a private home office environment, I offer a unique blend of flexibility and privacy that can be leveraged to enhance the business' operational output and effectiveness. I am passionate about cultivating a career which not only focuses on personal successes, but on delivering a clear and influential positive social impact.
Listed skills include Process Refinement, Contact Centers, Complaint Investigations, Investments, and 14 others.
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John Walker's current company
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10 roles
John Walker work experience
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'Support-Ops' Team Manager
Current
Oct 2022 - Present
Customer Support Team Manager
Aug 2022 - Oct 2022
Customer Support Operations
To influence a distinct 'Customer Support Operations' function within the context of a maturing, 'Fintech', Start Up OrganisationMaintaining consistent delivery of pro-active reports & alerts to Corporate Partners to maintain both service quality and customer satisfaction.Analysing existing 'back-office' processes and procedures to establish outcomes which.
Jan 2022 - Aug 2022
Complaint Executive
Fully investigate and take ownership of customer complaints to ensurea consistent delivery of fair customer outcomes whilst protecting theintegrity of the business.To independently and efficiently carry out evidence gathering bycommunicating with all aspects of the business and client-base as isnecessary to the case.Utilising autonomy to determine clear.
Apr 2021 - Jan 2022
Corporate Partnerships Executive
Build and maintain relationships with Key External StakeholderOrganisations such as: Scottish Widows, Standard Life, James Hay,Curtis Banks and Yorkshire Building Society.Regularly communicate, evaluate and deliver positive outcomes -tailored to our varying Corporate Partner's needs.Possess a stringent understanding of financial regulations and.
Nov 2019 - Apr 2021
Senior Administrator
Alliance Trust Savings
To deliver, record and maintain bespoke coaching, feedback anddevelopment of Operation Administrators within the CustomerContact Team to enhance motivation, efficiencies and customeroutcomes.Responded to and resolved any customer escalations or complaints bytelephone and email.Working closely with internal stakeholders to ensure financialregulatory.
Aug 2017 - Nov 2019
Operations Administrator.
Alliance Trust Savings
To action, answer and resolve all customer queries at first point ofcontact within a fast paced, inbound call & email based Contact Team.Understand, confidently communicate and discuss the UK financialservices industry; ISA and pension rules and the stock market with adiverse customer demographic and internal stakeholders.Responsible for the upkeep of.
Aug 2015 - Aug 2017
Telecom Sales & Life Insurance Sales
Aspen Capitol
Offering concise and compliant sales information to both inbound andoutbound customers about a range of Telecoms providers - Rely onextensive product knowledge.Ensuring sales targets are met whilst remaining compliant with TCFprinciples and a 'customer - first' approach.Manage and work with an ever expanding portfolio of clientsAchievement- Fulfilled this.
Sep 2014 - Aug 2015
Inbound Sales Advisor
Discussed and fulfilled inbound sales orders over the telephone forpotential BT customers - Up-sold both potential and existing customersto a range of BT products and features - Adapted to BT's ever changingportfolio of products, prices and requirements at short notice.Attended regular sales seminars and aptitude tests to broaden andprove product knowledge.
Jul 2013 - Aug 2014
FAQ
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What company does John Walker work for?
John Walker works for Stream.
What is John Walker's role at Stream?
John Walker is listed as 'Support-Ops' Team Manager at Stream.
Where is John Walker based?
John Walker is based in Glencarse, Scotland, United Kingdom while working with Stream.
What companies has John Walker worked for?
John Walker has worked for Stream, Wagestream, Embark Platform, Alliance Trust Savings, and Aspen Capitol.
How can I contact John Walker?
You can use AeroLeads to view verified contact signals for John Walker at Stream, including work email, phone, and LinkedIn data when available.
What skills is John Walker known for?
John Walker is listed with skills including Process Refinement, Contact Centers, Complaint Investigations, Investments, Work At Home, Contact Center Management, Corporate Partnerships, and Wagestream.
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