Enterprise Support Engineer Ii
CurrentAdvocate for customersAssist customers to maximize efficiency and minimize downtimeWork directly with customers to troubleshoot, recreate, and/or resolve support issues related to Jamf products and supporting technologiesServe as a Subject Matter Expert (SME)Leader in case topics such as app installs, OS upgrades, Jamf Remote AssistAid in the documentation of infrastructure of complex environmental setups to ensure highest possible availability and distributed systems of large environmentsPhone, email, and chat support for technical questions related to Jamf productsProvide case management to ensure target response times are metAs a customer advocate and account steward, demonstrate relentless commitment to developing effective solutions to the challenges that customers face in optimizing their deployment.Interface with product development and support teams to share client feedback, generate requirements and evaluate and test new product solutionsReproduce and submit Product Issues and Feature RequestsWork cross departmentally as required to resolve customer issuesOther duties and special projects as assignedOccasionally be available to work On-Call shifts over the weekendCreate and maintain internal and external documentation related to technical topic specialtiesIntune, Azure, MDM, MacOS, iOS, Active Directory, Bash, Packaging, Jamf Pro, Jamf Connect, Jamf Protect, Jamf School (Zuludesk)
