• Sourced new customers and sales opportunities through various industry avenues and implemented the appropriate approach to be successful with each.• Collaborated with operations for rating and new business opportunities.• Ensured customer satisfaction and identified opportunities for improvement.• Maintained accurate information in the company’s CRM.• Consistently met sales goals. • Onboarded new customers.

• Lead a team responsible for over 12 million dollars in revenue with over 2 million dollars in revenue in 2021. • Collaborates with management to develop group and individual goals for team members. • Manages a team of 5 individuals.• Coaches brokers on negotiating the best rates with carriers.• Trains new employees on all systems and processes.• Evaluates team members individually and provides feedback to improve performance.• Works with sales staff and team during the process of onboarding new customers.• Prepares reports analyzing company and individual performance.• Collaborates with sales team to ensure customer satisfaction and address any concerns.• Provides consistent communication with customers regarding needs and requirements.• Ensures accurate invoicing to customers.• Monitors changing currency rates and applies as appropriate.• Available for customer and vendor calls 24 hours a day, 7 days a week.• Provides pricing for the sales staff through RFP’s and smaller rating projects. • Interviews potential new hires and collaborates with management on the hiring process.• Contacts potential new customers in order to grow the business.

• Focused on providing high quality customer service.• Assisted in overseeing outbound distribution operations.• Extensive and efficient data entry of time sensitive material.• Accurate customer billing to ensure proper invoicing and payment.• Handled daily operations of the business office.• Quoted rates, tracked shipments and processed proofs of delivery.• Prepared projections based on amount of freight and destination.• Ensured proper routing of freight for the break bulk.• Dispatched drivers for pick up and delivery locations throughout the Mid-South.• Reconciled trailer pool for the Memphis terminal.• Reviewed driver paperwork to ensure proper procedure was followed.• Scheduled pick-ups for customers.• Checked inbound and outbound freight for accuracy.