John Walters Email & Phone Number

Kennett Square, Pennsylvania, United States

Trainer, PA

• Created and distributed training documentation and user guides for end users increasing end user performance by 25%
• Established, documented and trained team members on key support and compliance related processes ensuring 100% accuracy
• Provided end user support for over 500 employees covering a wide range of profile types from site security team members, field engineers, loading dock workers and senior executives
• Established self as expert within team and personal go-to for company executives including members of the Board of Directors, C- suite members and director level executives
• Assumed primary responsibility within the IT Support Team for key activities including vendor management, ownership and maintenance of standard operating system images and mobile device management administrator
• Acted as project manager for hardware refresh project leading team of 3 resources to replace 150 machines in 4 months during a global pandemic, balancing enhanced safety protocols and managing on-site and remote workers

Philadelphia, Pennsylvania, United States

• Fulfilled several roles within technical workstreams of hardware and software refresh programs for large, global pharmaceutical company over five year duration
• Managed team of 8 resources to re-package applications into MSI format based on global packaging standards and conducted baseline testing also acting as Technical Lead for North America
• Testing Lab Coordinator - Facilitated testing of over 400 client applications over a 6 month period prior to an operating system upgrade at large, global pharmaceutical company
• Led 10 Build/Deployment Technicians for Hardware Refresh Project deploying over 5000 computers
• Provided post deployment support after completion of the Hardware Refresh Project handling 3-8 tickets daily