Held various positions during my 15 years of employment, such as Service manager, fixed operations manager & Sales managerService manager Saturn facility from 1994-1998Was trained in new innovative & forward way of thinkingHighlights – top rated service facility at a national levelTeam buildingProcess improvementVice chairman on national performance groupCoached and trained sales team for Saturn facility from 1998-2001Highlights - Top Saab & Isuzu… Show more Held various positions during my 15 years of employment, such as Service manager, fixed operations manager & Sales managerService manager Saturn facility from 1994-1998Was trained in new innovative & forward way of thinkingHighlights – top rated service facility at a national levelTeam buildingProcess improvementVice chairman on national performance groupCoached and trained sales team for Saturn facility from 1998-2001Highlights - Top Saab & Isuzu sales nationallyOn local RMA regional tier 2 advertising teamVolunteered building playgrounds for local schools & towns within the Saturn philosophyThe dealership was bought by the Gravel group whom brought they’re sales teamFixed operations manager for Saturn Saab Isuzu / Chevrolet dealership from (2001-2007)Highlights – top rated FOM managerIntegral member of the GM task force for retention/ customer pay initiativesProfitability & performanceLabor relations, negotiated a syndicated shop with employees & negotiated savings of 200k over 4 yearsWarranty administrationDealership closed just prior to GM restructuring plan, a sign of what was coming.Service manager various Gravel group Saturn facilities (2007-2009)Highlights – performance & profitabilityManaged customer experience during migration Dealerships closed down Brossard QC & Nun’s Island QC during GM restructuring. Show less