John Wardan Email & Phone Number

Sydney, Nsw, Au

Sydney, Nsw, Au

Sydney, New South Wales, Australia

Experienced leader overseeing a large offshore team dedicated to investigating Card and Non-Card transactions, with a focus on identifying and resolving instances of fraudulent and disputed activity. Serving as the in-country representative for HUB-related functions, I act as the primary contact for Payment Services (Card) Operations, ensuring streamlined coordination and effective oversight. My role involves capacity planning, forecasting, and cost management, as well as strategic planning. Additionally, I provide critical risk and compliance support as the first line of defense for Card Operational Teams.

Sydney, New South Wales, Australia

Overall leadership and responsibility for a large onshore team performing Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD), in accordance with Group and Local ING programs. In addition, serving as an in-country representative for the local oversight on all related HUB (offshore teams) functions, serving as the single point of contact and co-ordination for KYC Operations. Implementing and overseeing all related operations, including strategic planning and serving as the 1st Line of Defence for Risk and Compliance support for Operational Teams.

Sydney, Australia

The Senior Manager, Business Financial Crime Risk has overall leadership and responsibility for all RBWM managed Offshore and Onshore teams performing Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD) in accordance with Group and Local HSBC programs. This role is also an in-country representative for the local oversight on all related Global Support Centre (GSC) functions, serving as the single point of contact and co-ordination for RBWM. This is a significant leadership role with responsibility and oversight of multiple sites in locations across Australia and Offshore.

Sydney

The role of Manager, RBWM Sales Quality is to provide assurance that HSBC’s customers are treated fairly and are recommended products that are suitable for their needs and appetite for risk. The Sales Quality function is responsible for assessing the sales are conducted and documented in line with HSBC policies and procedures as well as being compliant with respect to both local and external regulators, current legislation, Compliance and Departmental procedures

Sydney, Australia

First Line of Defence to direct local Operational Risk control for Retail Banking & Wealth Management (RBWM). Overall responsibility of Compliance (Local and Regulatory), Operational Risk, Information Risk, AML and other operational controls across RBWM.

Sydney

Promoted from Implementation Manager. Responsible for auditing retail distribution network for compliance with policies, laws and regulations, providing reasonable assurance on the effectiveness of internal controls to Business Heads, Operational Risk, Compliance, Business Information Risk. Monitoring and reporting on Operational Risk and quality improvement recommendations, as well as identifying potential operational and service efficiencies. Appointed as member of Operational Risk Committee and Local Compliance Representative for the retail business.

Sydney

Reporting directly to the Head of Personal Financial Services (PFS) Strategy Planning & Support, the role of Implementation Manager is responsible for managing and driving process development and implementation to increase operational efficiency, productivity and service levels across the retail network. The role evolved from Implementation Manager to a Quality Assurance role which involved ensuring a culture of compliance across the HSBC Branch Network.

Sydney

Responsible for managing a branch team of 11 staff which comprised of Customer Service Representatives, Personal Financial Services Assistants and Personal Banking Officers, managing all branch related transactions, ensuring high levels of customer service, compliance with operational controls, and developing staff skills in sales and operations.

Sydney & New Zealand

Identified and selected by the Head of Audit for the role of internal auditor. Responsible for planning, completing, reporting and monitoring scheduled and ad hoc audits and procedural reviews across Australia and New Zealand. Coverage included the Branch Network, Mortgage Processing Centre, Call Centre, Network Service Centre (centralized operations), Financial Control, Corporate Banking Operations, Human Resources, Public Affairs and Marketing. Managed a team of up to 4 Auditors during Branch audits and reviews.

Sydney

Responsible for client relationship management of a portfolio of predominately residential property loans, and proactive development of a portfolio to focus primarily on a Wealth Creation concept, including referrals to Financial Planning and Stockbroking Services, Margin Lending Facilities, Managed Fund investments and Wealth Protection via related Insurances.

Sydney

Managed a team of 6 Customer Service Representatives responsible for processing international and local payments for corporate and personal customers, resolving escalated customer complaints with the desired outcome for the Bank and customer and coaching and managing staff performance.

Sydney

Processing of inward and outward telegraphic transfers for corporate and personal customers

Sydney

Client relationship management of a portfolio of predominately trade related customers and verification of import and export trade documentation.

Sydney

Manage a team 4 staff processing import and export trade documentation, resolving escalated customer complaints and managing staff performance.

Sydney

Sydney