Previously PCM

-Deployed Cisco Meraki Wi-Fi to 400 branch locations-Deployed RingCentral's Cloud PBX phone system to 600 branch locations-IT PM for branch location startups and closures-Deployed Cisco Meraki Firewall VPN to 400 branch locations

-Coordinated a short term Quality Assurance project-Prepared Excel reporting using Pivot Tables and Charts-Researched, advised on, and configured CPE routers for use with ipTV-Performed QA testing on ipTV set top boxes

• Assisted the project managers of a large corporate network refresh and telecom audit project• Drafted official emails and letters to be distributed to managers company wide • Drafted the template for the technical site surveys to be performed at all locations• Maintained communication with location managers by phone and email to provide ongoing support during the course of the project• Performed daily reporting on the status of the project and miscellaneous reporting as requested• Took ownership of issues through to completion by coordinating efforts of remote teams to work towards a common solution• Provided technical support as needed for troubleshooting network connectivity • Performed ongoing telecom audits and submitted disconnects of unused services• Assisted in reviewing site surveys to advise in technical decisions concerning networking and telecom circuits• Processed incoming packages of old equipment returns and documented inventory• Contributed to project issues and updates conference calls.

Previously Siemens IT Solutions and Services* Provided expert level support and procurement for all company Blackberry phones as well as for over 10 external clients * Communicated directly with wireless carriers to resolve service issues and process warranty replacements. * Monitored telecom billing reports to identify unnecessary expenditures and improved rate plans to match employee usages * Managed Blackberry support processes, including the training of coworkers and updating knowledge base documents for level 1 teams * Maintained monthly Excel reporting and tracking of all users and assets * Administered database changes to the Blackberry Enterprise Server * Coordinated multiple large deployments of Blackberry devices, including a complex migration of 200 users from Sprint to AT&T.

* Assisted users with local and network printers, user accounts/passwords, Blackberries/Palm/Windows smartphones, Microsoft Word and Excel, specialized Bancorp applications, and phone/voicemail issues. * Experience with Windows 2000 & XP, Remedy ticketing software, Active Directory, remote assistance, and Citrix Metaframe. * Installed and configured PC’s onsite using Norton Ghost, ran network cable, and configured routers.