John Waroway Email & Phone Number

Alberta, Canada

Marketing and Merchandising Coordination and ImplementationE-Commerce Operations ManagementAccessory Business Development and PurchasingOff-Site Event and Show Development and Implementation

Alberta, Canada

Parts and Service Manager overseeing two Edmonton location and product Buyer

Alberta, Canada

Parts and Service Manager and accessories buyer

Edmonton, Alberta, Canada

• Identifying and implementing more effective solutions to existing operations Established and implemented companywide merchandising vision including new standards, systems, and seasonal directions. Produced new fixture packages for all individual locations based on product selection and store volume. Implemented Graff Retail and Expertvoice.com training as a minimum level of knowledge for management and staff as part of their continuous employment development.• Driving new… Show more • Identifying and implementing more effective solutions to existing operations Established and implemented companywide merchandising vision including new standards, systems, and seasonal directions. Produced new fixture packages for all individual locations based on product selection and store volume. Implemented Graff Retail and Expertvoice.com training as a minimum level of knowledge for management and staff as part of their continuous employment development.• Driving new traffic/business Established and managed all offsite community involvement events promoting Campers Village. Ie: The Boat and Sportsmans Show, Demo Days, Birkebeiner, as well as staff education events. Collaborated with local media to promote outdoor lifestyle and current products and trends. Developed and instructed customer education nights. Traveled to trade shows to source new vendors, revenue streams and products. Introduced and purchased products for new categories to the company- including kayaks, canoes, stand up paddle boards, and all related safety products.• Responsible for daily operations of the business Developed company Key Performance Indicator (KPI) Standards. Regularly worked with all locations to focus on and improve: management and employee development, employee engagement, customer service, compliance with company standard operating procedures (SOPs), financial performance, expense management, inventory and inventory planning, profit and loss (P&L), recruiting, and loss prevention. Designed a “Daily Control” program using Excel and other Microsoft Office programs to track and drive financial performance. This included all key performance indicators (KPI’s), margins, customer traffic, conversion, payroll, and financial targets. Oversaw a management team of 6 and a sales team of 35 – 55 people per store. Show less

Edmonton, Canada Area

• Collaborated with corporate buying team to analyze performance metrics and improve product assortment, leading to an increase in sales, and improved product turns.• Accountable for daily operations of the business including forecasting, payroll, product operations, employee engagement and performance, loss prevention, and company financial targets.• Talent Development - Hiring, onboarding, training, and continuous coaching of new support management and sales team.• Identified and… Show more • Collaborated with corporate buying team to analyze performance metrics and improve product assortment, leading to an increase in sales, and improved product turns.• Accountable for daily operations of the business including forecasting, payroll, product operations, employee engagement and performance, loss prevention, and company financial targets.• Talent Development - Hiring, onboarding, training, and continuous coaching of new support management and sales team.• Identified and implemented more effective and creative solutions to existing operations utilizing corporate standard operating procedures (SOPs) and key metrics. Worked with local companies to run education sessions for customers. Improved staff training sessions resulting in enhanced staff engagement leading to a 15% positive impact on performance metrics. Show less

Edmonton, Alberta, Canada

• Traveled to stores to share management experience, customer focus, and entrepreneurial spirit within teams to assist with coaching and training of store management. Assisted in hiring, onboarding, training, and continuous improvement of sales and merchandising professionals.• Responsible for daily operations of the business by driving and delivering: Customer service and customer experience. Financial performance and budget management. Reconciliation of cash, sales… Show more • Traveled to stores to share management experience, customer focus, and entrepreneurial spirit within teams to assist with coaching and training of store management. Assisted in hiring, onboarding, training, and continuous improvement of sales and merchandising professionals.• Responsible for daily operations of the business by driving and delivering: Customer service and customer experience. Financial performance and budget management. Reconciliation of cash, sales receipts, daily paperwork, and other duties. Plan-o-gram and merchandising presentation compliance to company standards. Developing weekly internal store incentives to inspire and motivate teams utilizing corporate direction.• Identified and implemented effective solutions to existing operations using key metrics, forecasting, time management and collaboration with leadership team. Improved plan-o-gram execution and vision, enabling team multitasking while maintaining attention to detail. Implemented communication tools to directly enhance team communication skills. Introduced an internal mentor program that improved employee retention. Show less

Edmonton, Alberta, Canada

Strong focus on recruiting exceptional staff, store operations and retail sales. Worked with the Store Manager to delegate tasks to store employees, manage personnel training and development, set sales and other operational goals, implement company initiatives from upper management. Collaborate with Store Manager and team to provide a welcoming, positive and efficient experience to customers.

Edmonton, Canada Area

Accountable for the day-to-day operations of a restaurant and pub, including recruitment and overseeing personnel, ensuring that the facilities are properly maintained, taking steps to ensure customer satisfaction and overseeing the upkeep of administrative and financial records