John Watts Email & Phone Number

Sterling, Va, Us

Herndon, Va

Various responsibilities include custom reporting, full stack development, system integrations, custom development of existing systems, performance troubleshooting, web design and implementation, and typical system administrator tasks.

Herndon, Virginia

The title of LMS DBA stands for Learning Management System Database Admin, but the job spans from administering the Blackboard environment, creating courses, tracking pilots, providing ad hoc reports, and integrating new technologies. Strayer Education's online offerings are constantly evolving, and I enjoy being a part of an organization that constantly challenges the best way to deliver an online experience.

Chantilly, Virginia

As a Client Support Engineer, I work on a wide array of issues ranging from data correction to bug isolation, performance investigation, and advanced integrations. Extra responsibilities include delivering training for new products, being a member of the bug targeting team, and leading client webinars.

Rochester, New York

As a Subject Matter Expert, my role was to troubleshoot difficult issues while providing coworkers with assistance on their cases. I was responsible for a team of five Technical Support Managers who provided support for our biggest clients.

Rochester, New York

As a Technical Support Manager, typical responsibilities included troubleshooting a wide array of issues, communicating with System Administrators, and meeting team metric goals. As a member of the team, I was consistently a top case closer and won several customer satisfaction awards.

Rochester, New York

As a Shift Manager, responsibilities included loss prevention, quality assurance, book keeping, customer service, and normal day-to-day operations.