John Watts Email & Phone Number

Eastleigh, England, United Kingdom

Member of the Operations Leadership Board, Co-Chair of the Property Service Board.Responsible for the operational delivery of Responsive Repairs, Scheduling, Empty Homes, Estates, Grounds Maintenance, Damp, Mold & Disrepair. Joint responsibility for the Building Safety, Compliance, Fire, FRA and Central Support ServicesDirect Budget responsibility for £45m and collective responsibility for Homecare £85mLeadership of Significant high performing DLO of 460 trades.Ownership of supply chain of both material suppliers and specialist contractors to support and enhance inhouse delivery model.

United Kingdom

Provided Interim consultancy services to Social Housing sector, specialising in property services and operational delivery.Initial Interim Contract to lead Yarlington Housing (YPS) to support sickness absence at director level.Contracted to Radian to write the Property Service business case for merger with Yarlington.Interim contract to head up Radian’s Property service team. Went through merger into Abri and stayed on contract terms through the Covid pandemic planning the reduction of service & the recovery back to BAU post pandemic.March 2021 Joined Abri on permanent employment.

Southwest

Transitioned service to in-house solution through the strategic leadership of over 200 employees to oversee Harmonisation; delivered new service level agreements for 25,000 properties with a £18m reactive repairs and void budget.Redesigned operational service model and developed a new, scalable work stream model focused on delivering a robust operational model which prepared the business for growth through an expected merger period.Planned and delivered new work stream structure to improve efficiencies; streamlined and optimised service areas to ensure delivery of 80,000 responsive repairs per year, minor works and improved customer experience significantly.

Southwest England

Took ownership of contract during a particular difficult relationship; successfully negotiated an end to impasse, built trusted partnerships with stakeholders to improve relationships and led operational and financial delivery.Provided strategic leadership to successfully deliver maintenance services for £10m combined contract value; championed individual development for 85 staff to ensure effective management of 10,000 properties.

Somerset

Damp, Mold & Condensation solutions company specialising in Social Housing sector.Member of Board of Directors.Developed a range of new operational policies and procedures; created an in-house team covering Southern England to enable the realisation of ambitious business growth targets. Created a new product manufacturing and test facility; ensured project completion in-line with business needs whilst remaining fully compliant as a facility and production line. Created a new field service team with a blend of employed and contracted installers across the UK; developed internal performance targets OPI’s and KPIs to ensure successful service delivery.

South West

* Mobilised contracts for Exeter City Council and Devon & Cornwall Housing; identified and negotiated commercial property, set up and deployed branch operations.* Direct responsibility for 4 branches, 6 direct reports and 200 trade reports. * Managed service delivery for bespoke maintenance contracts to local authorities; managed TUPE in process of outgoing contractors and onboarding process for new workforce.

Truro, United Kingdom

SME Construction Company - House builder

Milton Keynes, United Kingdom