Quality, Customer Service and Business Management Systems DirectorAn experienced Construction, Customer Service, Quality and Systems Management professional working for a Tier 2 contractor since 1990.Impassioned regarding the delivery of high standards of build quality and customer service offerings with a "right first time" approach to business operations, led by robust procedures to ensure the consistency of approach and implementation of same by all relevant stakeholders. I have a strong track record in the leadership and delivery of projects and production of procedures to meet these goals.Key SkillsConstruction Management, Customer Service Management, Defects Management, Quality of Product Control, Leadership, Author of Procedures, Procedural Integration, Change Management, Audit & Compliance (Quality of Product & Management Systems, Latent Defect Litigation including, Mediation, Adjudication and Arbitration.Self motivated, Able to Manage Large Teams, Good Communicator, Influencing & Engagement, Experienced Trainer, Effective Negotiator, Ingtegrity, Right First Time Approach, Programming, Pragmatic, Structured, Loyal