John Weeks Email and Phone Number
John Weeks work email
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John Weeks personal email
John Weeks phone numbers
John Weeks is a VP of Headquarters - Contact Center and HR and Accounting at One Hour Air Conditioning & Heating. He possess expertise in sales, inventory control, purchasing, warehousing, sales management and 30 more skills. Colleagues describe him as "In everything that he does, John raises the bar with his commitment to leadership development. I have watched John volunteer to work with under performing teams - in less than 60 days, this new team was performing in the top 10% of the company. John relentlessly challenges his people, rewards performance, and most importantly, treats everyone he meets with respect and dignity. He demands the highest ethical behavior with an authentic and "straight shooter" mentality. John is… Show more"
One Hour Air Conditioning & Heating
View- Website:
- onehourhutch.com
- Employees:
- 7
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Vp Of Headquarters - Contact Center And Hr And AccountingOne Hour Air Conditioning & HeatingRoanoke, Tx, Us
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Vp Of Headquarters - Contact Center/Hr/AccountingOne Hour Air Conditioning & Heating Apr 2018 - PresentFort Worth, TexasResponsible for all call center operations including but not limited to - Sales, Customer Experience, Training, Leadership Development and Complaint Management
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Manager Home Loans Customer Advocacy Team/ Complaint ManagementCapital One Jan 2017 - Feb 2018Plano, TexasManage Customer Advocacy Team in home loan servicing which includes but not limited to: complaint management, complaint correspondence, customer facing advocates, developing leaders and process efficiencies -
Assistant Vice PresidentCapital One Nov 2007 - Feb 2018PlanoM.A.S.H. Program Founder and Senior LeaderTeam leader of 2 managers, 1 assistant manager, and 45 front line associates, currently operating in 5 separate queues. Our mission is delivering a world-class customer journey through a holistic first-call resolution experience. By developing managers and leaders, my front line associates who work for them have been able to exceed all performance expectations.> Created an innovative new Customer Journey Experience, resulting in a… Show more M.A.S.H. Program Founder and Senior LeaderTeam leader of 2 managers, 1 assistant manager, and 45 front line associates, currently operating in 5 separate queues. Our mission is delivering a world-class customer journey through a holistic first-call resolution experience. By developing managers and leaders, my front line associates who work for them have been able to exceed all performance expectations.> Created an innovative new Customer Journey Experience, resulting in a company-wide leading 68% NPS> Partnered with Risk & Compliance leaders to re-build our sales experience, reducing UDAP audit risk to Green> Developed 3 junior leaders into larger roles, influencing the greater organization by leading talent selection > Leader in Agile and Total Motivation, facilitating cultural re-organization, currently at a 0% attrition rate Show less
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Home Loans Service ManagerCapital One May 2016 - Jan 2017Plano, TexasAVP, Leader in home loans servicing for Capital One
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Digital Services Manager, AvpCapital One Apr 2015 - Apr 2016Plano, TexasManage team of bankers who assist customers with their digital needs in a time of digital transformation. Helping customers become DigitalDigital POC for Retail Bank Plano including online banking, mobile application, apple pay, android pay, Bill payHiring Manager for multiple lines of business with RBCCPassion for developing people and inspirational change leader
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Premier Level Customer Advocacy Account ManagerCapital One Nov 2007 - Apr 2015Premier Level Customer Advocacy Account Manager Handle escalated calls from 11 lines of business • Proactively identified process opportunities to improve efficiency and operations • Reducing costs> Develop core curriculum for New-Hire Nesting, increasing graduation rate by 32%> Streamlined executive complaint process, reducing turnaround time from 11 business days, to less than 1 > Create analytical reports with tetra data, improving invalid agent call tracking… Show more Premier Level Customer Advocacy Account Manager Handle escalated calls from 11 lines of business • Proactively identified process opportunities to improve efficiency and operations • Reducing costs> Develop core curriculum for New-Hire Nesting, increasing graduation rate by 32%> Streamlined executive complaint process, reducing turnaround time from 11 business days, to less than 1 > Create analytical reports with tetra data, improving invalid agent call tracking efficiencies by 45%> Developed peers and senior leaders in Federal Regulation trends, leading risk portfolio with less than 10% exposure> Led cross-training and skill mastery development, resulting in the top 5% of 55 peers in performance Show less
John Weeks Skills
John Weeks Education Details
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Journalism
Frequently Asked Questions about John Weeks
What company does John Weeks work for?
John Weeks works for One Hour Air Conditioning & Heating
What is John Weeks's role at the current company?
John Weeks's current role is VP of Headquarters - Contact Center and HR and Accounting.
What is John Weeks's email address?
John Weeks's email address is jo****@****one.com
What is John Weeks's direct phone number?
John Weeks's direct phone number is +168255*****
What schools did John Weeks attend?
John Weeks attended The University Of Texas At Arlington.
What skills is John Weeks known for?
John Weeks has skills like Sales, Inventory Control, Purchasing, Warehousing, Sales Management, Pricing, Account Management, Sales Operations, Key Account Management, Cold Calling, Sales Process, New Business Development.
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John Weeks
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John Weeks
Menlo Park, Ca2liquidr.com, comcast.net
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