John Weger Email & Phone Number

Denver, Co, Us

Redwood City, California, Us

SENIOR DIRECTOR – REVENUE OPERATIONS SYSTEMS / DIGITAL TRANSFORMATION Equinix | Denver, CO | June 2020 - presentLeading outstanding global team that provides sales systems expertise for all internal functions plus our external channel partners, as well as global program and project management. Multiple digital transformation and operational wins including: • Systems support for global CRO Metrics reporting and data-based decision making. Global alignment and Board rollups in partnership with Finance across ~15 core metrics including bookings & revenue, productivity, quote cycle times & cost ratios.• Led Top of Funnel company-wide data and reporting initiative that provided first ever funnel visibility by product. • Drove improvements for opportunity management including auto-approval deal thresholds & forecasting automation (Anaplan, Xactly & Clari), Master Data Management. 30-50% reduction in complexity from unused fields and accounts.• Drove capability roadmaps for Direct and Channel motions, developed business cases and then Agile epics and user stories for investments of $5M to 10M for CRM (SFDC and Anaplan) and $10M to 15M for end-to-end quoting + order (CPQ) tools. Accelerated project impacts more than 12 months, and significantly improved end to end processes.• Drove UI/UX based Channel Configure-Price-Quote (Oracle CPQ) initiative to operationalize Partner quoting and ordering self-service, freeing up direct sales capacity and enabling new routes to market.• Implemented web-based Partner Deal Registration tool integrated with a Sales Crediting Engine solution (Anaplan) that provided 100% visibility, tracking & workflow approvals for all partner opportunities & commission splits.• Global M&A support / integration for go to market including recent launches in Canada, India, Peru/Chile and Africa.

Management Consulting firm focused on transforming leaders, their teams, the work their companies do, and their overall business strategies.

Denver, Co, Us

VICE PRESIDENT GLOBAL CUSTOMER CARE.• Led global team of over 3,500 people responsible for providing omni-channel customer support in over 40 languages. • Led development of comprehensive customer care strategy. Implemented changes in the partner footprint that drove an additional $1M per quarter in savings.• Drove continued reduction of overall call center handle time. Delivered over $15M dollars in savings (18% reduction) from the 2016 baseline. • Drove additional revenue opportunities that delivered incremental $1 to $3M annually.• Rolled out cross functional problem-solving sessions for the first time with Sales and Compliance. Example impact: 90%+ reduction in hold time and abandon rate in critical Care to Compliance handoff.• Piloted, then rolled out employee satisfaction pulse survey. Worked with internal and third party sites to launch Great Place to Work (GPTW) benchmark strategy . Result: about 80% of our 3,500 global representatives working in GPTW certified sites.

Dallas, Tx, Us

VICE PRESIDENT CLIENT SUCCESS. Responsible for on boarding new clients, and ensuring existing clients achieve value faster for an enterprise SaaS business. • Redefined client success measures and drove 6% YoY expansion of subscription revenue• Developed customized content for first ever German and Mexican client deployments.• Defined processes that ensured clients post sale experience was positive and that they achieve their desired results rapidly.• Created change management assessment and toolkit designed to drive higher adoption.• Identified, piloted, then rolled out employee satisfaction pulse survey

Santa Clara, California, Us

VICE PRESIDENT GLOBAL CUSTOMER CARE. Global responsibilities for transforming sales and renewals organizations, and then leading Global Customer Care and Sales Process and Systems Operations Team• Led 325 person customer care and operations organization through a complex and challenging spin-off• Built out comprehensive risk mitigation plan to ensure key processes worked post go live • Built out 45 person shared resource center in India supporting global sales and marketing • Worked with over 1,000 executives and managers in Asia, Europe and the Americas to design and implement new leadership model that drove culture change for CEO Created and drove new revenue streams focused on customer over deployment. Resulted in over $100M revenue booked over 18 months

San Jose, California, Us

Responsibilities continued with Veritas (post spin off)

New York, Ny, Us

VICE PRESIDENT. Variety of responsibilities including Process Excellence, Institutional Sales Operations, Third Party Distribution and Leadership Training programs• Led business unit with over $4B of assets under management to best results in 10 years• Created and implemented first ever sales pipeline dashboards and review processLed leadership development team that created and deployed company’s first ever leadership training program

CHIEF OPERATIONS OFFICER. Broad responsibilities to drive profitable growth. • Drove 274% increase in revenue in 12 months, moving company into top 50 nationwide• Led development of corporate values and comprehensive talent management approach / included employee value proposition that resulted in company recognition as one of Colorado’s top 25 employers• Built out and drove execution for HR, Training, IT, back office and compliance functions

Mountain View, California, Us

DIRECTOR OF MARKETING. Ran marketing in two different business units including lead generation, PR / advertising and user conferences• Drove 3 year strategic planning efforts and created processes to drive business execution• Deployed behavior based segmentation then used new segments to increase lead generation by over 4x• Led development of first ever “message maps” and communication strategies to help employees at all levels effectively & consistently communicate their current and future offerings to their customersDIRECTOR OF PROCESS EXCELLENCE. Trained executive team on process improvement and analytic tools. Led strategic planning efforts; built business management process to collect status

DIRECTOR OF QUALITY. Led implementation of six sigma quality program at financial services analytics company. Trained 20% or employee base on process improvement tools.

Us

DIRECTOR OF QUALITY. Led 15 person quality organization focused on improving provisioning processes in a rapidly growing telecom company.

Boston, Ma, Us

COLLECTIONS MANAGER. Managed 180+ person collection organization that reduced overall delinquency for the serviced portfolio by 41 basis points (2.82% to 2.41%) and doubled net income targets from $4.5 M to $10.6 M collected annually.SIX SIGMA MASTER BLACKBELT. Led over 50 process improvement projects that improved customer service levels and increased net income by almost $4 million annually. Led strategic planning efforts and presented plans to GE executives.Led over 50 process improvement projects that improved customer service levels and increased net income by almost $4 million annually. Led strategic planning efforts and presented plan to GE executives.

Washington, Dc, Us

FACILITIES MANAGEMENT. Led 50+ person organization responsible for executing over 71 facilities maintenance, transportation, service, and construction contracts valued at over $30MCONTRACT MANAGEMENT. Project management responsibilities included developing complete contract technical data packages, evaluation criteria, and evaluating proposals for over $90M of U.S. Navy equipmentCONSTRUCTION MANAGEMENT. Project management duties included contract interpretation, cost estimating, scheduling, and negotiating construction contracts valued at over $62 million

Ms, Geotechnical Engineering

Bs, Geological Engineering