John Wei Email & Phone Number

Notable Accomplishments: Oversaw the setup and maintenance of the Battalion command post data and voice network during all training exercises, with was the only one to perform without interruption. Maintained oversight and accountability for 12 Soldiers in the communications section.

Navair, Lakehurst Naval Air Station, Nj

Notable Accomplishments:Conducted a physical and virtual network inventory to confirm the accounts and location of all computers on the network so that effective troubleshooting support could be provided.Ensured that all 500+ computers were correctly network enabled and that end users had the appropriate network communication capability. Placed and monitored work orders for the installation of workstations, network drops, printers, and phones.Worked closely with local tier 2 IT support to ensure user issues were resolved quickly and efficiently.Built and executed a project plan to complete the successful upgrade of all NMCI workstations from Window 7 to Windows 10, collaborating with the end user population and local help desk support.Distributed a PDF to the end users before the upgrade that provided insight into common issues and troubleshooting solutions.Performed remote and on-site troubleshooting support that addressed any more complicated issues that end users experienced after the upgrade.

Lakehurst And Earle, Nj

Notable Accomplishments:Assigned as the Alternate Local Element (LE) for Lakehurst Naval Air Station, capitalizing on CompTIA Network+ and Security+ certifications to maintain an Administrator’s account on the NMCI Unclassified and Secret networks.Oversaw the security and inventory of Communications Security (COMSEC) Keys for network encryption devices on the NMCI secured network. Demonstrated expertise in incident resolution and root cause analysis, maintaining a ticket queue that was much smaller than peers because of skill in closing tickets correctly without any ticket audits.Collaborated effectively with vendor technical staff to accelerate incident resolution that required vendor escalation.Provided excellent troubleshooting support for users on the NMCI network at Lakehurst Naval Air Station and Naval Weapon Station Earle.Selected to provide ongoing assistance to the Philadelphia Naval Shipyard NMCI Field Service Team.Installed scanners and PCs on the Lakehurst Naval Air Station and Naval Weapon Station Earle networks.Designated as the go to technician for installing Konica multi-function network printers after diagnosing an ACL issue in collaboration with the vendor that required reconfiguring the print servers.Improved the performance of staff, conducting training for new staff members that covered how to use the ticketing system, order parts, install network printers, and other basic Tier 2 support functions.Provided more in-depth staff training on troubleshooting techniques including making changes to the registry, changing Java settings, and fixing a boot loop.Developed the best practices and standard operating procedure guide to help new staff become more productive.

Notable Accomplishments: Developed risk assessment and risk management plans for all training events in the Company, overseeing 36 soldiers in the platoon.Selected as the Acting Executive Officer during Fiscal Year 2015.

Notable Accomplishments:Installed and migrated data on Navy and Marine Corps Intranet (NMCI) PCs.Provided technical assistance for any problems found on newly installed NCMI PCs that involved security, operating system, network, and productivity application programs.Oversaw the handling and accountability for US government hard drives.