 Negotiating contractual agreements for the City of Austin while working with City staff, prime contractor/vendors, MBE/WBE firms, and other entities to increase MBE/WBE participation. Responsible for various minority/women procurements and/or contractual obligations for the City.  Spearheading a multi-million dollar expansion project for Austin Bergstrum International Airport. Serving as a liaison that with the Airport Commission, and The COA Small & Minority Business Div.  Presenting agenda items with the city staff and contractors to resolve problems related to MBE/WBE.  Preparing and submitting an annual report on the finances and administrative activities of the city.  Acting as chief spokesperson for large municipalities. Managing projects and serve as primary liaison between the client and multiple internal groups. Ensuring contract performance after a contract is awarded for proper progress. Negotiating any modification to a contract, clarity of goals, quality, and adherence to deadlines.

● Procure IT and Construction services for HHSC, Department of State Health Services (DSHS), Department of Family and Protective Services (DFPS) and Department of Aging and Disability Services (DADS)● Oversee procurement life-cycle, need, requisition, procurement method, solicitation process, evaluation, award, contract develop and management● Develop detailed specifications for Invitation for Bids (IFB) and Request for Proposals (RFP)● Assess and identify the need of client(s), provide market analysis/research and create requisitions● Interpret and explain purchasing rules, regulations, policies and procedures● Use an automated purchasing system to process requisitions, purchase orders and contracts● Knowledge of strategic sourcing, prices, market factors and product characteristics● Knowledge of local, state, and federal rules, regulations and policies related to contract, purchasing and procurement administration and management

● Performed highly complex, consultative, analytical and technical tasks related to the development, management, interpretation, coordination and enforcement of a multitude of extremely diverse programs & contracts for HHSC, Department of State Health Services (DSHS), Department of Family and Protective Services (DFPS), Department of Aging and Disability Services (DADS) and Department of Rehabilitative Services (DARS)● Made recommendation for contract management, productivity improvements, amendment & contract oversight● Negotiate contract agreements, scope of work, deliverables, ● Conducted cost benefit & proposal analysis, bid tabulates; provide disbursement authorizations and collect unexpended allocations● Direct and coordinate critical data requirements, data analysis, reporting protocols and follow-up ● Provide extensive contact with governmental officials and private entities● Provide organizational & technical assistance pertaining to facilitating to program staff and prime and sub prime contractors● Visits and inspects contractor work sites, vehicles and other services as part of contract monitoring activities● Conducts and analyzes customer satisfactions surveys documenting results to ensure contract requirements are met● Analyze risk levels and assessments, performance measures and deliverables● Resolve complex issues, which include investigating, resolving and mediating schedule changes and issues ● Manage timelines; streamline and lead meetings; collect, interpret, analyze and distribute information outlining program details, milestones, bottlenecks, discussions, change readiness and implementation assessment metrics● Conduct panel discussions, kick off meetings; lead discussions and presentations to groups consisting of 10 to over 300 attendees, including C-level Executives with the objective of fostering relationships between prime contractors and Historically Underutilized Businesses (HUBs) regarding the Mentor protégée program

Provide senior staff with program support; plan, develop, compose technical specification and implement major programs, serving as go-to lead for staff governmental agencies, community organizations and general public • Clean data and developed compelling presentations, robust spreadsheets and time-sensitive communication pieces • Manage contract activities and oversaw deliverables, data analysis and task delegation • Recommend budgets for expansion/reduction, production of metrics, which communicated legislative development and prioritization of contracts and programs

Create and sustain an operating environment that maximized productivity via delivery of responsive information, real-time problem resolutions and proactive improvement of the call processes • Interview, hire, manage and train a team of 40, servicing multiple contracts • Resolved problems through data analysis and reviewing identifiable factors • Maintain performance through real time queue management; prepared and led daily discussion huddles with teams • Manage and improve processes that effected staffing and productivity as well as enhanced team’s ability to meet its goals • Reduced number of complaints via troubleshooting, probing and applying active listening to understand customer concerns • Exceeded quota every quarter throughout tenure

Awarded 85% of projects, resulting in increased sales by 200%, from $150k to $3M • Deliver impressive product presentations regarding company products and capabilities to prospective clients, architects, engineers, city officials, universities, business owners and homeowners • Initiate, cultivate and maintain long-term client and contractor relationships • Manage project life-cycle from selling to closing the contract, overseeing the project from start to finish, negotiating with vendors on price and delivery of material needed to complete the project while monitoring job foreman closely • Coordinate and execute lunch ‘n learn forums for prospective subcontractors and clients • Initiate, cultivate and maintain long-term client and contractor relationships • Awarded Project of the Year FY09 for the Concrete Surface Innovation project at Missouri State Park • Additional awarded projects include: University of Texas, Longhorns’ sidewalk, stained bathrooms and arc stained concrete around stadium as well as flatwork for a large academic facility on campus at Texas A&M University

Customer Service Manager • Supervise over 40 employees; delegate responsibilities, performance evaluations, coordinate schedules and mediate conflicts • Facilitate intense training sessions covering strict company policies and procedures as well as utilizing incoming call scripts • Resolve customer grievances and address inquires related to company's services and procedures • Continually achieved and maintained an $8M quota quarter-over-quarter Default Recovery Specialist • Contact borrowers, using strong verbal and written communication, sound judgment and decision-making • Negotiate repayment plans in order to recover student loan dollars • Achieved 150% of quota 16 consecutive quarters

Optimize business while working in a high-performing, product-specific solution sales and support environment, maximizing opportunities, selling Dell’s full portfolio of products, including laptops, desktops, peripherals, storage, warranties, memory, surge protectors, etc. • Ranked in the Top 10-20% in revenue attainment, meeting/exceeding quota and sales metrics • Mentor new reps and collaboratively work in targeting early stages of sales while building alliances within the accounts that expanded sales, increased market share and enlarged product mix