John Whaley Email & Phone Number

US

Dublin, Ohio, US

• Provide technical support to Wendy’s management and franchise technicians for computer, software, and hardware related issues.
• Ask managers detailed and precise probing questions to get to the root of their problems
• Run diagnostic reports to determine errors and malfunctions with devices vital to the store’s operations
• Troubleshoot issues while simultaneously documenting all steps taken to resolve the issue.
• Assist managers in setting, resetting and creating login credentials for multiple programs

Mooresville, NC, US

• Ensured the store displays and signage were maintained and up to date.
• Adjusted display beams rotated stock, and displayed products as appropriate per reset and/or project instructions
• Greeted and acknowledged all customers in a friendly, professional manner and providing quick, responsive customer service
• Used tools and power equipment such as fork lift, order picker, drills, tape measures to perform resets

Cincinnati, Ohio, US

• Organized products at grocery and department stores, stocked shelves, and built displays with Pepsi product
• Worked product in the backroom of stores and condensed product to keep the area organized
• Communicated via phone with store managers, account managers, and drivers about any issues
• Documented mileage and time spent in each account as well as time worked each day to verify accuracy of payroll.

Mooresville, NC, US

• Provided fast friendly customer service to ensure that the customer was satisfied and had a pleasant shopping experience
• Operated the cash register confirmed the right amount of money was exchanged for the transaction.
• Handled irate and upset customers in a poised and professional manner to try to best rectify any situation that can be reasonably fixed.
• Confirming the total amount of money inside the register accurate at the end of the shift.