• Overseeing the Full Throttle Adrenaline Parks Guest Services Department out of Corporate HQ.• $940,000 in department-wide sales within the first year of operation.• Implemented team competitions and team-building activities within the department.• Providing leadership, management & direction to Guest Services Department.• Overseeing interviewing and hiring of Guest Services Department.• Increased team size from 3 to 5 representatives within 3 months of taking over.• Identified and started tracking KPIs for the department to compare historical data to current for planning and decision-making.• Built multiple SOPs for reporting data, department data, and department troubleshooting.• Acquired new trophies and medals through design and manufacturing for all of our 6 parks ($8,000).• Created a training program from the ground up for Guest Services Team. • Overseeing monthly schedule for the full team.• Overseeing 1:1s and call coaching for each direct report.

• Original member on newly developed Guest Services Department (GSD)/involved in building up department• Worked as Park Manager within the Florence, KY Park at the same time. • Closed $58,000 in sales within first 6 months

• Provided leadership and a vision to the Park crew members to ensure the culture and ethics remain clear and consistent amongst all personnel.• Responsibly delegated and followed up on tasks while remaining accountable for the overall Adrenaline Park and crew.• Maintained constant communication with management, crew, and vendors to ensure proper operations of the organization.• Maintained adequate staffing levels during business hours in relation to seasonality, upcoming events, and forecasting of business. • Conducted hiring as needed to ensure adequate staffing levels were achieved during operating hours.• Resolved crew and customer complaints/issues in a timely and professional manner to drive the best results for the individual and the business.• Recognized, brought attention to, and acted upon various issues or improvements needed to the facility and processes• Ensured all areas of the facility are up to company standards, including facility cleanliness, crew and guest experience, and more from the time the guest arrived until they left our park• Set performance expectations and monitored training to ensure crew were trained and performing to the highest standard.• Held all crew members accountable in achieving Full Throttle Adrenaline Parks desired safety, sales, and customer service goals.• Communicated effectively with hourly crew members on changes to processes and procedures.• Held crew members accountable to all processes and procedures as defined by Full Throttle Adrenaline Park • Was responsible for monthly inventory, movement of products for entire facility including full service bar, and maintenance on Omni Arena VR system.

-Set record sales numbers of Florence Location in 2018. -Identified from management as supervisor -Provided leadership to crew in a crew level role