John Wheat Email and Phone Number

• Supervise administrative and support staff; provide work direction; resolve staff questions; coordinate workflow.• Create and adapt administrative office procedures as necessary; identify, develop and implement workflow processes; monitor procedures and ensure quality. • Manage day to day processing of accounts receivable and assist with payable as needed.• Develop warehouse operations systems by determining product handling and storage requirements; developing, implementing, enforcing, and evaluating policies and procedures; developing processes for receiving product, and inventory management. • Manage physical facility including supplies, repairs, cleaning, appearance, etc.• Manage warehouse, logistics including inventory management, ordering and tracking.• Manage Employees in the Operations, and Support areas.• Maintain all aspects of Customer Service and Technical Support from start to finish.• Manage orders including backing up sales and service as needed.• Facilitate Return of Merchandise process from start to finish – return/testing/replacements• Oversee all returned product and distribute through proper channels• Back up VP of Administration and be local liaison on issues including financial.• Complete special projects as assigned by VP of Administration and/or Executive Team.• Local contact and management of NetSuite set up and operation – Warehouse / Support users.• Local management of financial issues such as A/R, A/P, banking, deposits, etc.• Manage all aspects of shipping and receiving as needed.• Local contact and liaison with shipping carriers including invoicing and records.• Template specialist within ESA OCR 5.0 application• Assists with Software QA when time allows

Managed caseload of disability claims for short & long- term disability. Input claimant medical and demographic data; evaluate claimant eligibility; developed plan to address disability obstacles and plans with claimants, attending physician and employer; monitors medical condition of claimant, discusses return to work with employer; integrated individual rehab/return to work plans into ongoing medical treatment; monitors social security decisions and other disability income benefits; decides payment period, follows up and monitors payment accuracy and timeliness; follows plan to closure. Responsible for the overall claims process while utilizing appropriate resources such as Nurse Case Managers, Vocational Rehab Counselors and Physicians. Work is of a technical nature and requires the analytical ability necessary to analyze, interpret, and evaluate relevant information essential in managing claims.

Developed strategic plans for advancing food safety and quality systems based on changing needs of the business and regulatory environment. Partnered with external Food Safety stakeholders (e.g., Regulatory Agencies, Consumer and Research Organizations, Trade Associations) to build relationships, identify industry gaps, and exchange best practices. Served as a technical subject-matter expert to Patterson’s Communications and Legal functions on quality food safety related topics. Partnered with Product Development Management and Commercial Group personnel to establish specifications to assure high quality standards. Lead in the development or updates of quality and food safety standards and procedures to meet Patterson brand goals. Monitored industry, societal and regulatory changes, and emerging issues, to ensure food safety standards and corporate policies and procedures are appropriate. Lead the development or refinement of quality procedures, programs and tools to ensure that food safety-related procedures are communicated and executed in the business units (e.g., TQM, Audit Verifications, Quality Manual, Operations & Training). Made changes to quality training materials and tools (e.g., Food Safety Best Practices, SOP,) to ensure that key food safety content is complete and accurate.Ensureed timely distribution of quality and food-safety communications to internal and external stakeholders. Consulted with and provided support to divisional quality and food safety staff to assure proper implementation of quality and food safety procedures.