Coordinated numerous vacation rentals of homes throughout several cities in West Michigan. This included reservations, checking booking details, arranging concierge services and more. All during the process (and after check-in), I tended the email, texts, and the toll free line for questions, emergencies. etc.

Northern M

Manage retail sales and tasting room.

Helped open and operate this specialty retail clothing store. Worked the holiday shopping season.

Seasonal position assisting owners and the area director in all facets of the operation.

Seasonal position working in retail sales and also acting as tea room barista.

Completed paper and electronic medical records requests for numerous medical offices.

Reorganized office, revised billing procedures, and completed general office duties.

Perform all billing and insurance functions for school tuitions, housing rentals and psychotherapy sessions. Meet with clients to explain insurance benefits to plan/determine payments. Competent on HIPAA regulations, confidentiality, and effectively dealing with challenging issues and clients.

Assisted residents of luxury retirement community. Coordinated appointments, chauffeured residents in sedan, planned and hosted resident and family functions. Checked emergency systems and completed miscellaneous engineering/maintenance needs.

Independent company contracted for servicing and merchandising seven ‘big box’ stores in my territory of Arizona and California Lowes Home Improvement stores . This included stock counts and returns, planograms, housekeeping, PDA reports, photography, resets, brochures, signage, and special projects as assigned.

Sold multiple department (front office, reservations, sales, etc. hospitality training products. These included videos, on-line learning, and complete on-site property specific training programs, etc,

As a temporary employee, I greeted and coordinated international guests arriving and departing cruises in Ft. Lauderdale, FL. This included ticketing, luggage handling, logistics, transportation, and problem troubleshooting.

Working with human resources, we provided services to doctors, employees, and patients of the hospital. Varied requests included research, travel planning, personal shopping, facilitating automobile services, etc.

Responsible for all aspects of community clubhouse and fitness center serving 600 residences. Worked with apartments, condominiums, and single family homeowners planning events, renting clubhouse space, and writing newsletters.

Assisted owner of high end interior design and upholstery shop and antique gallery. This included antique acquisition, retail sales, delivery scheduling, and showroom merchandising. Organized and maintained samples and sales floor.

Temporary position through staffing company. Planned national meetings, training sessions, and receptions. Duties included hotel selection, rate negotiation, air/ground transportation, entertainment, and menus. Completed miscellaneous human resources auditing and stockroom inventories

Operations Manager - Responsible for all guest departments and staff at luxury, four star, four diamond, 347-suite hotel during evenings, weekends, and holidays. Worked closely with human resources, identifying staff strengths and weaknesses, spoke at new employee orientations, and worked on ongoing staff training. Promoted from: Front Office Management & Guest Services Manager - • Received managerial and departmental awards for guest service excellence.• Held monthly staff meetings and hosted hotel staff parties for over 200 employees.• Coordinated all guests of the Oprah Winfrey show, along with all other V.I.P.s.

Manager of thirteen condominium associations consisting of over 400 rental units, timeshare units, and private residences. Responsible for all aspects of association including billing, bids, and correspondence. Performed daily inspections of properties. One year as Front office Manager.