Salesforce CRM Product Owner and Agile team leader- 3+ years as Salesforce team lead for Customer Experience (Product Owner, Scrum Master, Business Analyst roles fulfilled)

Salesforce CRM Product Owner and Agile team leader- Global Customer Experience project lead to consolidate 2 global instances -> 1 instance

Business Analyst implementing projects across the entire internal customer experience tools space including:1. Telephony - 8x82. CRM - Salesforce3. Help Center4. Internally developed product integration toolCustomer experience: Traveler experience representative- Expert on full traveler experience (Shop --> Book --> Stay --> Post-Stay)- Focal point for product team updates and integration points with customer experience - Update customer experience for training & content relevant to product changes

Managed and helped to implement Freescale’s infrastructure support of FLEXlm licensing- Introduce new product definitions into production FNO database- Validate definitions with product teams- Resolve escalated FLEXlm licensing issues arising from customer issuesManaged software licensing implementation for commercially available software products- Supported and maintained licensing infrastructure that consisted of the following:- Siebel CRM (Customer Relationship Management) database- FLEXnet Operations database- Java application layer that was displayed out to external website- Maintained strategic relationship with Flexera Software who provided software licensing solutions for our commercially available software products

Managed global team of application engineers supporting software tools across all Freescale processors (8/16 bit microcontrollers, DSPs, 32-bit processors, multi-core solutions) including:- CodeWarrior IDE technology ( Compiler, Linker, Assembler, Debugger, Trace)- Linux Board Support Packages (BSPs) which provides Linux bring up capability across FSL portfolioResponsible for driving change and improvements related to how software tools are represented and supported by CRM (Siebel) and Internet Applications interfacing with CRM, FNO (FLEXnet Operations, licensing database), and SAP- Log Change Control Tickets outlining requirements and use cases for testing- UAT (User Acceptance Testing) of IT implementation- Training FAE / Sales / Application Engineers regarding changes

Started at Motorola as an Application Engineer responsible for:- Resolving customer questions- Creating FAQ’s, application notes supporting both hardware and software tools solutions for Motorola’s Digital Signal Processor (DSP) portfolio- Joined Metrowerks in 2000 after Motorola acquired to consolidate its software tools strategy and was responsible initially for supporting DSP software tools eventually moving towards team lead role