Provide both project management and application consulting and analysis for Fortune 500 companies across a wide range of industries, working as a liaison between both business teams and IT teams to develop a comprehensive application solution.Responsibilities include:• Project scheduling and management• Requirements gathering• Industry best practice consulting• Process Improvement• Application development and design• Provide product… Show more Provide both project management and application consulting and analysis for Fortune 500 companies across a wide range of industries, working as a liaison between both business teams and IT teams to develop a comprehensive application solution.Responsibilities include:• Project scheduling and management• Requirements gathering• Industry best practice consulting• Process Improvement• Application development and design• Provide product demonstrations• Estimating• Mentoring and enablement of new employees Show less

Developed and maintain project schedules and milestones for all application designs and implementations. Developed and implemented application software designs for Verint's Workforce Optimization suite. Coordinated and facilitated customer facing consulting sessions with both business and IT to ensure successful completion application design and implementation. Created and managed internal projects to deliver efficient pipelines of product knowledge to customers. Application Learning… Show more Developed and maintain project schedules and milestones for all application designs and implementations. Developed and implemented application software designs for Verint's Workforce Optimization suite. Coordinated and facilitated customer facing consulting sessions with both business and IT to ensure successful completion application design and implementation. Created and managed internal projects to deliver efficient pipelines of product knowledge to customers. Application Learning ConsultantProvided product consulting and application training to customers to meet their business needs. • Conducted both onsite and remote consulting and training sessions. • Assisted the customer with best practices for Verint’s products based on their requirements.• Worked closely with Project Managers and Technical Analysts to coordinate training and consulting activities• Managed and assisted in the development of Verint’s software certification program Show less

Application Learning ConsultantProvide application training and product consulting to customers to meet their business need. • Conducted both onsite and remote training and consulting sessions. • Assist the customer with best practices for Verint’s products based on their requirements.• Provide support to customers both pre and post implementation to ensure a smooth product rollout and assist with any issues or additional training requirements. • Worked closely with… Show more Application Learning ConsultantProvide application training and product consulting to customers to meet their business need. • Conducted both onsite and remote training and consulting sessions. • Assist the customer with best practices for Verint’s products based on their requirements.• Provide support to customers both pre and post implementation to ensure a smooth product rollout and assist with any issues or additional training requirements. • Worked closely with Project Managers and Technical Analysts to coordinate training and consulting activities• Managed and assisted in the development of Verint’s software certification program Show less

Management of project scope, deliverables and costs for the implementation of a broad range of technology solutions for multiple business areas. Highlights include contact center technologies, applications platform migrations, WAN Optimization, website development, and Business Continuation/Disaster Recovery solutions

Build/Configuration Engineer: Developed technical workflow and source code migration processes based on the Software Delivery Lifecycle (SDLC) methodologies. Collaborated on the development and implementation of project requests and break/fix/issues solutions for the Business Offices and Project Management Office(PMO). Developed and managed source code libraries for the primary and supporting insurance applications. Managed over 200 development, testing and model office environments for the… Show more Build/Configuration Engineer: Developed technical workflow and source code migration processes based on the Software Delivery Lifecycle (SDLC) methodologies. Collaborated on the development and implementation of project requests and break/fix/issues solutions for the Business Offices and Project Management Office(PMO). Developed and managed source code libraries for the primary and supporting insurance applications. Managed over 200 development, testing and model office environments for the Quality Assurance teams. Implemented a website for version, build, metric reporting and issue management. Sarbanes-Oxley process controls development and support.Business Continuity/Disaster Recovery Technical Lead: Technical liaison between Project Management Office(PMO) and IT to develop recovery solutions for survival, mission and business critical applications. Managed technology resources, facilitated meetings and worked with individual teams to develop disaster recovery strategies. Coordinated and planned disaster recovery testing. Show less

NT server administration and supportEthernet network setup and supportDomino/Lotus Notes, SMS and IIS server implementation Development of backup solutions for NT and Unix platformsDevelopment of highly available solutions for disaster recovery systems

Managed 5 offices throughout Midwest and South. Duties included budgeting and forecasting, strategic development of new technology initiatives, and development of solution for business partners. Managed various technology projects for network improvements including the implementation of a switched network, PBX upgrades, Novell to Microsoft NT network migration, and Exchange/Outlook implementation.

IT management of the Minneapolis, MN officesCreation of Information Technology teamAdministration of a multi-platform network and PBXCreation of customer support tools such as a helpdesk and websiteGuided staff on creation of project plans, network documentation and training